Client Servicing Manager - Events and Activations

Company Description Anthem is an integrated experiential marketing agency that creates brand experiences, campaigns, and IPs that connect brands with culture and consumers. The agency delivers services including experience design, brand activations, event management, luxury experiences, creator collaborations, content production, corporate events, and influencer marketing. With over 12 years of industry experience, Anthem has produced more than 150 experiences across 30+ cities and partnered with over 80 brands. The team focuses on crafting immersive moments that engage audiences and help brands stand out in competitive markets. Anthem is driven by a culture-focused approach that blends creativity, strategy, and execution.
Role Description The Client Servicing Manager – Events and Activations is a full-time, on-site role based in New Delhi. This role involves managing day-to-day client communication, understanding client objectives, and translating them into clear briefs for internal teams. The manager will oversee event and activation projects from planning to execution, coordinate with creative, production, and operations teams, and ensure deliverables are on time and within budget. Responsibilities include preparing proposals and presentations, monitoring project performance, troubleshooting issues, and maintaining high standards of service and client satisfaction. The role also involves building long-term client relationships, identifying opportunities to grow accounts, and contributing to new business pitches as needed.
Qualifications

• Strong client-facing skills, including Client Services and Client Relations, to manage and grow key accounts.
• Focus on Customer Satisfaction and Customer Service, ensuring responsive support and high-quality delivery.
• Excellent Communication skills, both written and verbal, for clear presentations, emails, and meetings.
• Experience in events, brand activations, or experiential marketing, with end-to-end project management capabilities.
• Ability to work in a fast-paced environment, handle multiple projects, and collaborate with cross-functional teams.
• Proficiency in basic office and presentation tools (e.g., MS Office, Google Workspace); familiarity with project management tools is an advantage.
• Bachelor's degree in marketing, communications, business, or a related field, or equivalent relevant experience.
• Prior experience in client servicing within an agency, events, or marketing environment in New Delhi or similar markets is preferred.