Client Servicing Executive

Job description

ROLE: Client Servicing Executive
WORKING DAYS: 5 Days a Week
SHIFT: US Shift / Night Shift

CLIENT SERVICING EXECUTIVE

Professional Job Description-

About the Role

We are seeking a Client Servicing Executive who is passionate about delivering exceptional

customer experiences. The ideal candidate is an excellent communicator, highly organized, and

experienced in handling client interactions, administrative tasks, and relationship management.

Key Responsibilities

• Engage with clients via phone and email to understand requirements and provide timely

support.

• Build long-term client relationships through proactive communication.
• Ensure a positive client experience by resolving queries professionally.
• Manage administrative tasks and maintain accurate client records using Google Workspace

and Microsoft Excel.

• Draft, edit, and proofread client communications.
• Create presentations and visual materials using Canva (preferred).

Requirements

• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building skills.
• Proficiency in Google Workspace and Microsoft Excel.
• Previous experience in client servicing or similar roles.
• Ability to multitask, prioritize work, and meet deadlines.
• Professional phone etiquette.
• Canva knowledge is an added advantage.

Preferred Qualifications

• Administrative support experience.
• Outbound calling/international process experience.
• Knowledge of customer service principles.
• Excellent organizational and multitasking abilities