Client Servicing Executive

Recruitment Mantra HR Consultancy & Recruitment Agency Hiring Client Servicing Executive / Customer Service Executive for Aglo Bond Private Limited

About the Company

Aglo Bond Private Limited is a Kolkata-based B2B wholesale FMCG distribution company backed by the Adhunik Group, operating across West Bengal and Jharkhand.

Guided by Ancestors Wisdom · Pure Living, Aglo offers organic staples, premium dry fruits, and everyday essentials through its Aglo Organic and Aplus product ranges.

Role Overview

Aglo is seeking a confident and customer-focused Client Servicing Executive / Customer Service Executive to manage client communication, resolve customer queries, coordinate orders, and maintain strong relationships with distributors, retailers, institutional buyers, and business partners.

Key Responsibilities

• Serve as the primary contact for customers, distributors, retailers, and business partners.
• Handle customer enquiries, complaints, service requests, and product-related queries professionally.
• Coordinate with sales, accounts, warehouse, logistics, and operations teams.
• Monitor orders from confirmation through dispatch and delivery.
• Update clients regarding order status, stock availability, delivery schedules, and delays.
• Follow up on pending orders, payments, returns, replacements, and delivery confirmations.
• Draft professional emails, quotations, proposals, and follow-up correspondence.
• Maintain customer databases, complaint records, communication logs, and follow-up trackers.
• Collect customer feedback and share relevant information with management.
• Participate in client meetings, exhibitions, trade fairs, and business events when required.
• Maintain Aglo's professional, trustworthy, and customer-focused brand image.

Eligibility and Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, Mass Communication, or a related discipline.
• Two to five years of experience in client servicing, customer service, sales coordination, or customer relationship management.
• Experience in FMCG, retail, wholesale distribution, or B2B trade will be preferred.
• Excellent verbal and written communication skills in English.
• Working knowledge of Hindi and/or Bengali.
• Strong customer-handling, interpersonal, problem-solving, and follow-up skills.
• Proficiency in MS Office, including Word, Excel, PowerPoint, and Outlook.
• Familiarity with CRM or order-management software will be an advantage.
• Willingness to travel for client meetings, exhibitions, and trade events whenever required.

Preferred Attributes

• Customer-focused and professional approach.
• Strong organisational and coordination abilities.
• Ability to handle complaints and difficult conversations calmly.
• Confident communication and relationship-management skills.
• Proactive, dependable, and capable of working with minimal supervision.