Client Service Specialist

Job Description: Client Servicing

Position: Senior Manager

Roles & Responsibility:

• Demonstrating a solid understanding of the products or services on the commercial lines domain.
• Good presentation skills and deep understanding of Employee Benefits & Non-Employee Benefits Policies.
• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Addressing and resolving key clients queries and complaints.
• Acting as the main point of contact between key clients and internal teams.
• Supervising the account teams assigned to each key client.
• Communicating and collaborating with the marketing, sales, and operations departments to ensure that key clients needs are met.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.
• Building relationships with clients.
• Negotiating deals with clients.
• Analysing data and market trends.
• Networking & Hunting to attract potential clients.

ISMS Responsibilities:

• Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
• Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;
• Ensure the safeguarding of information in their possession;
• Accepts responsibilities for the operation and protection of information assets; and
• Perform the work as delegated by the by the Function Head.

Skills Required:

• Proven experience in key account management.
• Candidate who is knowledgeable about the products and services for Corporate Business
• Candidate should be self-driven.
• Have the ability to thrive in a dynamic, fast-paced start-up environment.
• Have good presentation skills and be able to convince potential clients.
• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills.
• Exceptional customer service skills.
• Excellent communication skills.
• Proficient in all Microsoft Office applications as well as CRM software.

Candidate should have

• Dynamic Personality
• Confidence
• Market knowledge
• Resourceful
• Strong written and verbal skills.