Client Service Specialist

Role & responsibilities

• Meet and greet patients and provide end-to-end support during their hospital journey.
• Handhold patients through the cashless process and ensure a smooth, hassle-free experience.
• Be available to travel/move between different hospital locations within the city based on patient admissions and service requirements.
• Coordinate closely with our cashless team to facilitate faster authorization and discharge.
• Proactively follow up on pending authorizations and other requirements to minimize delays.
• Explain any deductions, co-payments, or other applicable charges to patients clearly and help address their concerns.
• Build and maintain strong working relationships and rapport with 56 major branded healthcare providers/hospital groups in the respective city.
• Develop strong connect with key hospital stakeholders to ensure smoother coordination and faster resolution of patient-related issues.
• Ensure effective coordination between the patient, hospital/provider teams, and our internal cashless team.
• Maintain a patient-centric, empathetic, and service-oriented approach throughout the patient journey.

Preferred candidate profile

• Smart, presentable, confident, and highly proactive. Strong in communication, coordination, negotiation, and interpersonal skills. Patient-centric, empathetic, and capable of handling patients and their families sensitively.
• Comfortable travelling across the city and moving from one provider location to another based on patient admissions.
• Capable of building and maintaining strong relationships with hospital/provider teams.
• Good at influencing and convincing stakeholders while maintaining a professional approach.
• Persistent and proactive in following up with multiple stakeholders to expedite authorizations and discharges.
• Comfortable working independently within hospital premises.
• Focused on delivering a smooth, hassle-free, and faster cashless authorization and discharge experience for patients.