BENGALURU · FULLTIME
Client Service Specialist (Supply Chain, Customer Handling)
Infor Global Solution
Bengaluru · onsite · Posted 1d ago
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Undisclosed4–7 yrsfulltimeBengaluru
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Section · 01
About this role
Education and Experience
Required
- Bachelors degree in Engineering, Information Technology, Supply Chain Management, Business, or a related field.
- 4-7 years of experience in customer support, application support, SaaS support, technical support, or operations.
- Experience supporting enterprise software applications in a customer-facing environment.
- Strong understanding of case management and incident management processes.
Key Responsibilities
- Deliver a high-quality customer support experience through effective ownership and management of customer cases.
- Investigate, troubleshoot, and resolve functional and technical issues within the Infor Nexus platform.
- Manage customer interactions through multiple support channels including case management systems, email, and phone.
- Analyze customer-reported issues and drive them through resolution while ensuring timely updates and clear communication.
- Collaborate with Product Development, Cloud Operations, Professional Services, and other internal teams to resolve complex customer issues.
- Assist customers in completing transactions and business processes within the Infor Nexus platform.
- Support integrations, EDI transactions, file flows, and supply chain workflows across customer environments.
- Document troubleshooting findings, solutions, and best practices to improve knowledge sharing and operational efficiency.
- Contribute to knowledge base articles, process documentation, and continuous improvement initiatives.
- Maintain strong product knowledge and continuously develop expertise in Infor Nexus solutions and related technologies.
- Identify opportunities for process improvements that enhance customer experience and support effectiveness.
- Participate in training, mentoring, and cross-functional learning initiatives.
Job Summary
The Client Services Specialist (CSS) is responsible for delivering an exceptional customer support experience by investigating, troubleshooting, and resolving customer issues related to the Infor Nexus platform. The successful candidate will partner with customers, carriers, suppliers, and internal teams to ensure timely resolution of cases while maintaining high levels of customer satisfaction.
This role requires strong analytical and communication skills, customer-centric problem solving, and the ability to work effectively in a fast-paced global support environment. Experience in supply chain operations, logistics, transportation, or enterprise software support is highly desirable.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer ExperienceCloud Operationscustomer satisfactionIncident ManagementCustomer Supportcase managementCustomer HandlingEnterprise SoftwareApplication SupportCSScloudCommunication SkillsInformation TechnologyEDI
Section · Company
About Infor Global Solution
Infor Global Solution
Software Product
4.5k+
employees
2002
24 years old
New York, New York
India
₹12.3L PA avg
Avg at Infor Global Solution
About
Infor Global Solution is a simplified ERP preconfigured to be industry-specific for fast implementation on a platform with cloud security.
Industries
Software ProductInternetManufacturingRetail
Employee ratings
10 reviews
3.9/ 5
Culture
3.5
Career growth
2.8
Work-life
3.9
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