Client Service Executive

Position: Client Service Executive

Department: Client Servicing

Industry: Advertising / Digital Marketing

Location: Hyderabad

Experience: 2-5 Years (Advertising company experience is mandatory)

Employment Type: Full-Time

About the Role

We are looking for a proactive and client-focused Client Service Executive to manage day-to-day relationships with our advertising and digital marketing clients. The Client Service Executive will act as the primary point of contact between clients and internal teams, understand client requirements, communicate them clearly to employees, coordinate execution, and ensure timely delivery.

The ideal candidate should be comfortable handling multiple clients, responding to client queries promptly, coordinating with creative, social media, SEO, performance marketing and content teams, and ensuring that client expectations are consistently met.

Key Responsibilities

Client Management

• Act as the primary point of contact for assigned clients.
• Maintain strong, professional, and long-term relationships with clients.
• Be readily available to clients for queries, updates, requirements, and urgent requests.
• Understand client business objectives, expectations, priorities, and challenges.
• Conduct regular client calls/meetings and provide project updates.
• Proactively communicate delays, challenges, changes, or dependencies to clients.

Requirement Gathering & Internal Coordination

• Collect and understand client requirements, briefs, and campaign objectives.
• Convert client requirements into clear and actionable tasks for internal teams.
• Coordinate with SEO, social media, Content, Graphic Design, Video, Performance Marketing and Web Development teams.
• Assign requirements to the appropriate employees and ensure clarity on deliverables.
• Follow up with team members to ensure tasks are completed within agreed timelines.
• Clarify client requirements with internal teams whenever necessary.
• Prioritize tasks based on client deadlines and business requirements.

Campaign & Project Management

• Track ongoing digital marketing campaigns and client deliverables.
• Ensure deliverables are completed and shared with clients on time.
• Maintain project timelines, task trackers, and client requirement documents.
• Monitor multiple projects simultaneously and ensure that nothing is missed.
• Coordinate approvals, revisions, and final submissions.
• Ensure client feedback is communicated to the respective teams accurately.
• Follow up on pending approvals and deliverables.

Digital Marketing Coordination

• Have a good understanding of digital marketing services such as:
• SEO
• Social Media Marketing
• Google/Meta Ads
• Content Marketing
• Graphic Design
• Video & Creative Content
• Website Development
• Lead Generation
• Online Reputation Management
• Understand campaign objectives and communicate them effectively to respective specialists.
• Review deliverables at a basic level before sharing them with clients.
• Coordinate campaign changes based on client feedback and performance requirements.

Client Communication & Reporting

• Prepare and share regular project/campaign updates with clients.
• Coordinate monthly/weekly performance reports with respective teams.
• Present campaign progress and key updates during client meetings.
• Maintain proper records of client communication, requirements, feedback and approvals.
• Ensure all client commitments are tracked and followed through.

Issue Resolution & Escalation

• Handle client concerns professionally and work towards quick resolution.
• Identify potential issues before they become major client escalations.
• Coordinate with internal teams to resolve client concerns.
• Escalate critical issues to management when required.
• Maintain a solution-oriented approach during challenging client situations.

Required Skills

• Mandatory: Prior work experience in an advertising company / advertising agency is a must. Candidates without advertising industry experience will not be considered.
• Excellent verbal and written communication skills.
• Strong client relationship management skills.
• Good understanding of advertising and digital marketing concepts.
• Strong coordination and follow-up skills.
• Ability to manage multiple clients and projects simultaneously.
• Strong organizational and time-management skills.
• Good negotiation and problem-solving abilities.
• Ability to work under deadlines and handle pressure.
• Strong attention to detail.
• Good presentation and meeting-management skills.
• Proficiency in MS Excel/Google Sheets, PowerPoint and project/task management tools.

Preferred Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications or a related field.
• 25 years of experience in Client Servicing or Account Management within an advertising company / agency.
• Experience handling multiple clients and coordinating with cross-functional teams is an advantage.

Key Performance Indicators (KPIs)

• Client satisfaction and retention.
• Timely completion of client deliverables.
• Response and resolution time for client queries.
• Accuracy of requirement communication.
• Successful coordination between clients and internal teams.
• Campaign/project delivery within agreed timelines.
• Reduction in client escalations.
• Client upselling/cross-selling opportunities where applicable.

Ideal Candidate

The ideal candidate is someone who is highly responsive, organized, client-friendly and proactive, with hands-on experience in an advertising company, with the ability to manage clients while simultaneously coordinating multiple internal teams. The person should be comfortable taking ownership of client requirements from brief internal coordination execution review client approval final delivery.