Client Service Executive

Role & responsibilities :

The ideal candidate will manage the day-to-day operational workflows, client onboarding, portfolio reporting, and service delivery. You will act as a crucial bridge between our clients, relationship managers, internal wealth desks, and external product partners (AMCs, custodians, registrars).

Key Responsibilities

• Client Onboarding & Documentation: Manage end-to-end KYC processes, account opening documentation, and profile setups for new individual and corporate clients across equities, mutual funds, PMS, AIFs, and fixed income products.
• Transaction Execution & Processing: Coordinate timely execution of buy/sell orders, subscriptions, redemptions, and portfolio transfers with registrars and transfer agents (RTAs), stock exchanges, and product providers.
• Portfolio Reporting & Reconciliation: Generate accurate periodic portfolio valuation statements, capital gains reports, and transaction logs for clients and internal stakeholders. Reconcile cash and holding statements regularly.
• Service Delivery & Query Resolution: Serve as the primary point of contact for resolving post-investment operational queries, handling dividend/interest payout tracking, and managing corporate actions.
• Compliance & Audit Support: Ensure all transactions and documentation adhere to SEBI guidelines, AMFI regulations, and internal compliance protocols. Maintain audit-ready records.
• Vendor & Partner Coordination: Liaise seamlessly with external custodians, banks, and technology platform partners to resolve operational bottlenecks.

Preferred candidate profile :

• Education: Graduate in any discipline; MBA (Finance) or relevant professional certifications (like NISM Series V-A / Mutual Fund Distributors / Wealth Management modules) will be an advantage.
• Experience: 3 to 8 years of core operational or client-servicing experience within Wealth Management firms, Private Banking, Asset Management Companies (AMCs), Broking houses, or Fintech wealth platforms.
• Technical Skills:
• Sound understanding of mutual funds, PMS, AIFs, bonds, and equity products.
• Proficiency in MS Excel (VLOOKUP, Pivot Tables, data compilation) and familiarity with wealth management CRM/back-office software.
• Soft Skills: Exceptional written and verbal communication skills, high attention to detail, strong problem-solving capabilities, and the ability to handle high-pressure tasks under tight deadlines.

Perks and benefits

• Competitive industry-standard compensation package.
• Dynamic, collaborative, and meritocratic work culture.
• Opportunities for rapid professional growth and internal advancement.