Client Service Executive

DESIGNATION: Client Service Executive

PRIMARY RESPONSIBILITIES:

1. Handling all operations related work of your immediate supervisor (Relationship Manager).

2. New Client Registrations

To Fill and submit printed white form copy only for new clients &DMAT.

3. Form Filling

Filling up of Forms (MF, DRF, Demat modification forms, Insurance, FD, PMS)

4. MF transactions(Demat & Physical)

To submit daily transactions as per stipulated timeline.

Emailing the DMAT & Physical AOF transactions to the concerned.

Check Demat transaction mail before transaction time ends

Checking the DMAT MF transactions in ledger>holding>MF statement> in softwares report on weekly basis.

Checking MF Physical Transactions

5. Transactions Other than MF(PMS,Insurance,FD,Equity,Debt)

Do the Transactions related to PMS, Insuarance, FD, Equity, Debt)

Checking of all other transactions (FD, Debt, Equity, PMS, Insurance)

Client follow up for medical check-up (in case of insurance).

6. Monthly Portfolio Reporting to clients & Preparation of reports Emailing clients their report on monthly basis & also as and when required.

Preparing the reports of clients as per requirement of immediate supervisor

7. Client's Documents Maintenance

Clients documents file maintenance

8. Query Management

To solve client queries & also visit the client as and when required.

To raise query related to any mismatch in client portfolio, either financial transaction or non-financial (MF, Equity, Debt, PMS, FD, Insurance)

To maintain a separate sheet for Query and update on regular basis.

9. Demat Related Work other than MF Transaction

Checking the Demat ledger CR-DR balance on daily basis, for equity/mutual fund transaction. (T+5 compliance)

Do the Client's Trade

Do follow-up with clients for payment,

Checking Delivery of shares/Bonds

To submit the Buy-Back form in case of buyback.

Checking of Dormant account and getting it activated before any Demat transaction.

Update the purchase of any stock details when transferred from other Dp to ours in tech excel.

Certification

• NISM Series V-A: Mutual Fund Distributors Certification (Mandatory)
• Any additional NISM/AMFI certifications will be an advantage

Experience

• 2 to 7 years of experience in financial services, wealth management, or investment advisory
• Prior experience in client relationship management or sales will be preferred

Education

• Graduate in Commerce, Finance, Economics, or related field (B.Com / BBA / MBA preferred)