Client Service Executive

Role & responsibilities

• Serve as the primary point of contact between the company and its clients, maintaining strong relationships by understanding clients needs, addressing concerns promptly, and ensuring smooth delivery of services.
• Understand clients needs and provide tailored solutions by collaborating with the internal teams (design, development, marketing, etc.) to ensure seamless project execution and delivery.
• Manage and coordinate the delivery of projects, ensuring they are completed on time, within budget, and meet client expectations.
• Monitor client satisfaction and resolve any issues or concerns promptly, ensuring a high level of customer service.
• Develop and present regular reports and updates on project progress, KPIs, and performance metrics to clients.
• Monitor client accounts, track key metrics, and identify potential opportunities for growth.
• Assist in the development of digital strategies and recommendations to help clients achieve their business objectives.
• Support the business development team by participating in client meetings, presentations, and proposal development.
• Manage & Track project timelines, deliverables, and client feedback.
• Assist in onboarding new clients and understanding their business objectives, goals, and technical requirements.
• Follow up, solve problems, and keep things moving—without waiting to be told!

Preferred candidate profile

• Experience:

For CSE : 1+ years of experience (desired) in account management, client servicing or digital marketing preferably in a digital agency or marketing environment.

For Intern : NIL

• Skills:

Strong communication and interpersonal skills with the ability to build relationships with clients and internal teams.

Ability to effectively manage multiple projects simultaneously

Knowledge of digital marketing services (SEO, PPC, content marketing, web development, etc.).

Excellent problem solving skills and the ability to adapt to changing client needs and priorities.

Proficient in using tools like Microsoft Office, Google Suite

A proactive approach to client servicing and problem resolution with the ability to exceed client expectations.

• Education:

For CSE: Bachelor’s / Master’s degree in Business Administration, Marketing, Communications, or a related field (preferred but not required).

For Intern : Currently pursuing (final semester) or recently graduated with a degree in Business Administration, Marketing, Communications, or a related field.

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