Client service executive (Social Media)

Role Summary

Manage client relationships and drive execution excellence for social media mandates at Xite Live Integrated Marketing Consultancy.

Act as the single point of contact (SPOC) for clients, ensuring seamless coordination between internal teams and clients while delivering high-quality, on-time, and performance-driven social media outcomes.

Core Ownership Areas

1. Client Management (SPOC)

• Act as the primary point of contact for assigned clients
• Build strong, long-term client relationships
• Understand client business goals and translate them into actionable plans
• Manage expectations, timelines, and deliverables

2. Social Media Execution Oversight

• Ensure timely delivery of:
• Content calendars
• Creatives
• Campaigns
• Maintain consistency in brand tone, messaging, and quality
• Work closely with content, design, and performance teams

3. Campaign Planning & Strategy Support

• Collaborate on monthly and campaign-level planning
• Align social media activities with client objectives
• Suggest improvements based on performance and trends

4. Performance Tracking & Reporting

• Track key metrics:
• Engagement
• Reach
• Growth
• Campaign performance
• Prepare and present:
• Weekly updates
• Monthly reports
• Identify insights and optimization opportunities

5. Agency Coordination

• Coordinate with:
• Internal creative team
• Content team
• Performance marketing team
• Ensure alignment across all stakeholders
• Drive accountability and timelines

6. Quality Control

• Review all deliverables before sharing with clients
• Ensure:
• Accuracy
• Brand alignment
• Platform relevance

7. Business Impact

• Ensure social media contributes to:
• Brand growth
• Engagement
• Lead generation (where applicable)
• Identify opportunities for:
• Upselling services
• Expanding scope

What Success Looks Like

• Strong client satisfaction and retention
• Consistent on-time delivery of campaigns and content
• Measurable growth in engagement and social metrics
• Clear, actionable reporting and insights
• Smooth internal coordination with minimal escalations

Reporting

• Reporting to: Account Manager/ Director / Founder
• Weekly internal reviews
• Monthly client review meetings

What we Provide

•         PF & ESI
•         Health Insurance

Location

Kakkanad, Kochi, Kerala