Client Service | Event & Outreach | - Career Launcher

Job Title: Client Service (Event & Outreach Specialist)

Job Type: Full-time

Job Summary:

The Client Service (Event & Outreach Specialist) is responsible for building and maintaining strong relationships with clients and stakeholders through targeted events and outreach efforts. This role

combines client service expertise with event planning skills to enhance client engagement, improve satisfaction, and strengthen brand presence. The ideal candidate will be a proactive communicator with

excellent organizational skills, experience in client-facing roles, and a strong understanding of event management and outreach strategies.

Key Responsibilities:

1. Event Planning & Execution

• Design, organize, and coordinate client-focused events, such as workshops, webinars, and networking sessions, that align with the companys goals and client needs.
• Manage event logistics, including venue selection, catering, invitations, registration,setup, and post-event feedback.
• Collaborate with marketing and sales teams to ensure that event messaging aligns with overall branding and outreach goals.
• Develop creative ways to engage clients and increase attendance and participation at events.

2. Client Outreach & Engagement

• Act as the main point of contact for client inquiries related to events and outreach activities, ensuring prompt and accurate responses.
• Develop and execute outreach strategies to engage current clients, identify new opportunities, and support client retention.
• Use CRM systems and outreach tools to maintain regular client contact and track interactions, follow-ups, and client feedback.
• Identify and analyze trends in client needs, offering insights and recommendations for improving engagement efforts.

3. Relationship Building

• Foster strong client relationships by providing exceptional service, addressing client needs, and anticipating future needs.

• Regularly discuss with clients about their goals, understand their feedback, and provide solutions to enhance their experience.
• Coordinate with account managers and other teams to ensure client satisfaction and continuous improvement in service delivery.

4. Reporting &Analytics

• Track and report event metrics, client feedback, and engagement KPIs to assess the impact of events and outreach initiatives.
• Use data insights to improve future events and client engagement strategies, ensuring alignment with company goals.
• Prepare post-event reports with analysis and recommendations for improvement.

Required Qualifications:

• Education: Bachelors degree in marketing, Event Management, Communications, or a related field.
• Experience: Minimum 2-3 years of experience in client service, event planning, outreach, or a similar role.

• Skills:
• Exceptional communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Ability to manage multiple projects and prioritize tasks effectively.
• Proficiency in CRM tools, event management software, and MS Office Suite.
• Analytical mindset with experience in reporting and data interpretation.

HR Email-ID: [email removed]