Client Service Associate

Mode: Work from Office (6 Days working)
Job Description: The Client Service Associate at Delhivery will be responsible to provide exceptional service and support to customers, ensuring their satisfaction with Delhivery's products and services. You will handle inquiries, complaints, and requests through various communication channels, including phone, email, and chat. Your role involves
understanding customer needs, resolving issues, and delivering accurate and timely information.

**Key Responsibilities: **
Providing assistance with shipment tracking and delivery inquiries and drive regular engagement/quick response
Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery
exceptions)
CS Engagement via Ticketing module, getting timely response; Keep active track of timely closure of tickets
Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options
Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements, claim monitoring
Analyze and support with insights to improve the process and internal operations and service levels
Handling customer escalations-preparing RCA / CAPA and providing the solution .