Client Service Associate (CSA) - Planning & Scheduling

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Service Associate (CSA) - Planning & Scheduling based in Canada.

This is a temporary, full-time opportunity focused on coordinating essential nursing and home-support services for clients in the community. You’ll use scheduling systems and digital tools to match care visits with client needs, staff availability, and geographic considerations. The role combines customer service, administration, workforce coordination, and real-time problem-solving in a fast-paced healthcare environment. You’ll work closely with clients, care professionals, healthcare providers, service partners, and internal teams to keep daily operations running smoothly. Your planning will directly support continuity of care and help ensure clients receive reliable, high-quality services at home. This role is well suited to someone organized, tech-savvy, detail-oriented, and comfortable adapting quickly when priorities change. You’ll also have opportunities to develop your skills and gain exposure to modern healthcare technology and scheduling practices.

Accountabilities:: Coordinate and assign nursing and home-support visits according to client needs, staff availability, geographic considerations, continuity-of-care requirements, and established planning procedures.

Receive and process client referrals, updates, admissions, cancellations, and other service changes while maintaining accurate scheduling information.

Manage daily schedules and make timely adjustments in response to sick calls, client cancellations, new admissions, staffing changes, and other operational needs.

Respond professionally to inquiries from clients, nurses, home-support workers, physicians, service providers, and external agencies, ensuring information is communicated accurately and promptly.

Work collaboratively with colleagues and management to maintain appropriate staffing levels, anticipate weekly staffing requirements, and address scheduling gaps.

Provide responsive administrative and coordination support to clients and care professionals to help maintain consistent, high-quality service delivery.

Prioritize competing requests and adapt to changing circumstances while meeting daily and weekly scheduling deadlines.

Maintain confidentiality and safeguard sensitive information relating to clients, employees, suppliers, and organizational operations.

Use scheduling, database, communication, and office-management systems effectively while maintaining accurate records and documentation.

Participate in team activities and perform additional administrative or operational duties as required.

Requirements:

High school diploma required; university or college education is preferred.

Experience in scheduling, logistics, administration, or a similar coordination environment; experience with healthcare scheduling is an advantage.

Previous customer service or contact-center experience is considered an asset, particularly in environments requiring frequent communication and rapid problem-solving.

Familiarity with scheduling platforms such as AlayaCare is an advantage, along with proficiency in Microsoft Office, Outlook, faxing applications, and database management.

An Office Administration Certificate, Medical Terminology Certificate, or equivalent professional experience is beneficial.

Experience working in a healthcare or unionized environment is an asset.

Strong organizational and time-management skills, with exceptional attention to detail and the ability to manage multiple priorities simultaneously.

Excellent verbal and written communication skills, with a professional and service-oriented approach when interacting with clients and stakeholders.

Strong problem-solving abilities and the flexibility to respond calmly and effectively to last-minute schedule changes.

Comfortable working with technology and learning new systems and processes quickly.

Able to work independently while contributing effectively within a collaborative team environment.

A current and original satisfactory Criminal Records Check is required.

Ability to comply with applicable personal protective equipment (PPE) requirements and workplace procedures.

Comfortable working in an environment that may involve periods of sitting, standing, walking, climbing stairs, bending, reaching, kneeling, lifting, and carrying while applying appropriate body mechanics.

Benefits:

Competitive hourly compensation: CAD $20.64–$23.28 per hour.

Temporary, full-time position: 75 hours bi-weekly, primarily on day schedules.

Vacation time and paid statutory holidays.

Health and dental benefits , including long-term disability coverage for eligible employees.

Employee Assistance Program supporting employee well-being.

Defined Benefit Pension Plan with employer contributions for eligible employees.

Structured schedules designed to support work-life balance.

Comprehensive orientation and onboarding program.

Professional development opportunities , including eLearning, skill development, and potential career advancement.

Exposure to modern healthcare technology and digital scheduling tools.

Meaningful community impact through work supporting accessible, person-centred care.

Inclusive and accessible workplace committed to equity, diversity, inclusion, and accommodation.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1