Client Service Analyst

Job Title: Client Service Analyst

Corporate Title: NCT

Location: Ludhiana, India

Role Description

Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks.

• Liaising with clients and supporting their account related queries
• Building relationships and operations where needed
• Ensuring adherence to internal policies and external legal/regulatory frameworks

Responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC Money Anti Launderings, Audits)
• Ensure proper processing of forex (Inward and outward Remittances) and trade transactions( import payment, export payments, LC , BG , MTT transactions) as per RBI Guidelines.
• Ensure proper monitoring of expenses and controlling costs, waiver tracking lead management
• Ensure proper display of all Regulatory Circulars in the Area
• Accurate processing of all account opening forms MF applications
• Voucher Management, Rules of Custodianship, Key Management guidelines, are followed without any deviation
• Exception handling / deferral tracking and monitoring
• Suspicious transactions, large cash txns, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
• Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
• Ensure proper tracking, responses and closures of all Customer Complaints within the committed TATs.
• Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
• Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate be reported to the supervising officer.
• Handling day to day Cash activity
• Handling Clearing operations
• Handling general banking operation like RTGS. NEFT, Fund transfer
• Handling customer request and raising SR
• Handling Insurance and investment related operations activity
• Responsible for good rating in "Audit"

Your skills and experience

• Candidate should have excellent communication in English and well groomed.
• Minimum qualification required is Graduation.
• Minimum Exp should be 2 to 4 Years in relevant field , preferably in Forex and Trade services.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.