Client Relationship Manager

Role Description The Client Relationship Manager is a full-time, on-site role based in Siliguri, responsible for managing client relationships, communications, orders, deliveries, and issue resolution. The role works closely with design, production, and operations teams to ensure seamless service, track feedback, and maintain a strong overall client experience.

Customer communication: Handle WhatsApp, Instagram, website, email, calls, sizing queries, order updates, exchanges, styling help, and follow-ups.

Store communication: Coordinate regularly with stockists and retail stores regarding new collections, product availability, replenishment, size requirements, dispatches, returns, customer requests, and pending issues.

Order coordination with stores: Receive and confirm store orders, check quantities and styles, coordinate with production/dispatch teams, and ensure stores receive correct pieces on time.

Store stock follow-up: Check sell-through, slow-moving pieces, replenishment needs, missing sizes, and stock status with stores.

Payment follow-up: Maintain records of invoices, payment due dates, outstanding amounts, and follow up with stores for payments in coordination with accounts.

Returns and reconciliation: Track pieces returned by stores, damaged merchandise, exchanges, credit notes, and stock reconciliation.

Collection communication: Share line sheets, price lists, product images, launch dates, availability, delivery timelines, and product information with stores.

Retail relationships: Maintain professional relationships with store managers, buyers, and sales teams and ensure communication is timely and organized.

Sales reporting: Maintain customer sales, store sales, pending orders, outstanding payments, returns, bestsellers, replenishments, and monthly performance reports.

Internal coordination: Act as the communication link between customers/stores and production, accounts, logistics, e-commerce, and design teams.

Feedback collection: Gather feedback from customers and stores on fit, pricing, sizing, fabric, demand, and bestselling products.

Lead follow-ups: Follow up with new retail enquiries, prospective stockists, exhibition leads, and customers who have shown interest but not yet purchased.