Client Relationship Manager / Sales Co-ordinator - Teynampet, Chennai

Client Relations Manager/Executive
We are looking for a Client Relations Executive to manage client accounts, coordinate order execution, and ensure a seamless customer experience. The role involves understanding client requirements, preparing proposals and quotations, coordinating with internal teams and vendors, and maintaining strong client relationships to drive customer satisfaction and retention.

Key Responsibilities

• Manage assigned client accounts and act as the primary point of contact.
• Understand client requirements related to rewards, merchandise, gift vouchers, and engagement programs.
• Prepare quotations, proposals, pricing sheets, and other client-related documentation.
• Coordinate with internal teams, vendors, and partners for smooth execution of client requirements.
• Handle order processing, tracking, fulfilment, and delivery updates.
• Maintain regular communication with clients through calls, emails, and meetings.
• Build and maintain strong relationships to ensure customer satisfaction and repeat business.
• Address client queries and resolve issues in a timely and professional manner.
• Maintain records of client interactions, orders, and follow-ups in CRM systems.
• Monitor ongoing projects and provide status updates to clients.
• Support account management and sales teams in client servicing activities.
• Identify opportunities for upselling and cross-selling products and services.
• Ensure adherence to service timelines, quality standards, and company processes.
• Stay updated on merchandise offerings, gift voucher solutions, and industry trends.

Candidate Profile

• Graduate in any discipline.
• 2 to 5 years of experience in Client Relations, Customer Service, Account Management, or CRM.
• Strong verbal and written communication skills.
• Good coordination and stakeholder management abilities.
• Experience in preparing quotations, proposals, and client documentation.
• Proficiency in MS Excel, MS Office, and CRM tools.
• Strong problem-solving and relationship management skills.
• Ability to multitask and work in a fast-paced environment.
• Experience in rewards & recognition, corporate gifting, merchandise, loyalty programs, or gift vouchers will be an added advantage.

Key Skills
Client Relations, Customer Service, Account Management, CRM, Order Management, Client Coordination, Proposal Preparation, Quotation Management, Customer Retention, Corporate Gifting, Gift Vouchers, Merchandise Management, Vendor Management, Communication Skills, MS Excel, Upselling, Cross-selling, Problem Solving.