Client Relationship Manager-(MSP/VMS-US Staffing)

Client Communication & Relationship Management

• Serve as the primary liaison between client stakeholders, MSP program managers, and internal teams.
• Build and maintain strong relationships with client points of contact (POCs).
• Conduct regular business reviews, status calls, and client meetings.
• Understand client workforce strategies, hiring priorities, and business objectives.
• Actively identify opportunities to strengthen partnerships and increase account value.
• Manage client expectations and proactively address concerns.
• Coordinate responses to client inquiries and escalations.
• Facilitate effective collaboration between clients and internal delivery teams.

MSP/VMS Program Coordination

• Work closely with MSP program offices and vendor management teams.
• Monitor account activity within VMS platforms and ensure adherence to client processes.
• Maintain compliance with client-specific communication and operational guidelines.
• Support onboarding, process changes, and program updates as required by clients.

Account Growth & Retention

• Develop trusted advisor relationships with key client stakeholders.
• Identify opportunities for account expansion and increased engagement.
• Support contract renewals and long-term client retention initiatives.
• Gather client feedback and implement improvement strategies to enhance service quality.

Reporting & Business Reviews

• Prepare and present account performance reports and business reviews.
• Track client satisfaction metrics and account health indicators.
• Analyze account trends and provide recommendations for process improvements.
• Share market intelligence and workforce insights with clients when appropriate.

Required Qualifications

• 3+ years of experience in Account Management, Client Services, Customer Success, or MSP Program Management within US Staffing.
• Strong understanding of MSP/VMS staffing environments.
• Excellent verbal and written communication skills.
• Proven ability to build and maintain executive-level client relationships.
• Experience managing multiple client stakeholders and accounts simultaneously.
• Strong presentation, negotiation, and relationship-building skills.
• Knowledge of contingent workforce management.

Key Success Metrics

• Client satisfaction and retention.
• Stakeholder engagement and relationship strength.
• Account growth and expansion opportunities.
• Successful resolution of client issues and escalations.
• Compliance with MSP program requirements and communication standards.
• Overall account health and client feedback scores.