Client Relationship Management Executive

WERE HIRING – ACCOUNT MANAGER

Client Relationship Management | Account Management | Business Development – Domestic IT Recruitment

Location: Bangalore
Experience: 5–10 Years
Employment: Full-Time
Work Mode: Onsite / Bangalore
Joining: Immediate Joiners Preferred

ABOUT THE ROLE

We are looking for an experienced Account Manager / Client Relationship Manager / Business Development Manager with 5–10 years of hands-on experience in Domestic IT Recruitment, Client Management, Account Management and Business Development.

The ideal candidate should have strong experience in managing enterprise IT clients, developing long-term client relationships, understanding recruitment requirements, driving business growth and ensuring successful recruitment delivery.

Candidates with experience managing large IT Services Companies, System Integrators, MSP/RPO accounts or enterprise clients will be highly preferred.

Candidates must be currently living in Bangalore.

KEY RESPONSIBILITIES

Client Relationship & Account Management

• Act as the primary point of contact for assigned IT clients and enterprise accounts.
• Build, maintain and strengthen long-term client relationships with HR, Talent Acquisition, Procurement and Business stakeholders.
• Understand client hiring plans, workforce requirements, recruitment challenges and business priorities.
• Conduct regular client meetings, requirement reviews and account performance discussions.
• Ensure high levels of client satisfaction and service quality.
• Handle escalations and proactively resolve client concerns.
• Develop strong relationships across multiple stakeholders within client organizations.

Business Development & Growth

• Identify opportunities for new business, account expansion, upselling and cross-selling recruitment services.
• Generate and develop new client relationships within the Domestic IT Recruitment / Staffing market.
• Participate in client meetings, presentations, capability discussions and commercial negotiations.
• Develop a strong pipeline of prospective clients and business opportunities.
• Understand market requirements and identify opportunities to expand existing accounts.
• Work towards achieving business development, revenue and account growth targets.

Recruitment Delivery & Account Performance

• Take ownership of recruitment delivery for assigned accounts.
• Understand and manage high-volume as well as niche IT recruitment requirements.
• Coordinate with recruitment teams to ensure timely candidate submissions, interviews and closures.
• Monitor SLA, TAT, ageing requirements, submissions, interviews, closures and fulfilment metrics.
• Work closely with recruiters and delivery teams to improve account performance.
• Ensure recruitment commitments made to clients are delivered within agreed timelines.
• Prepare and review MIS, account reports, performance dashboards and client updates.

Stakeholder & Team Management

• Coordinate effectively between clients, recruitment teams, delivery managers and leadership.
• Guide recruiters on client expectations, job requirements and submission quality.
• Conduct regular account reviews and identify gaps in delivery.
• Take complete ownership of client satisfaction, account performance and business outcomes.

WHAT WE’RE LOOKING FOR

• 5–10 years of hands-on experience in Domestic IT Recruitment, Client Relationship Management, Account Management, Business Development or IT Staffing.
• Strong and demonstrable experience in client-facing roles.
• Proven experience managing IT clients / enterprise accounts / System Integrators / large IT Services organizations.
• Strong experience in client relationship management and account growth.
• Hands-on exposure to Business Development, lead generation, new client acquisition and account expansion.
• Experience handling recruitment requirements from requirement gathering through fulfilment and closure.
• Strong understanding of Domestic IT Recruitment, staffing and IT technologies.
• Experience managing multiple clients, high-volume requirements and critical/niche positions.
• Strong negotiation, presentation, communication and stakeholder-management skills.
• Ability to independently manage client relationships and drive account performance.
• Strong commercial and business-development mindset.
• Target-oriented with excellent ownership, follow-up and execution skills.
• Must be currently residing in Bangalore.
• Candidates who can join immediately or at short notice will be preferred.

DESIRED BACKGROUND

Candidates from IT Staffing, Recruitment Services, RPO, MSP, System Integrators or IT Services environments with exposure to enterprise client management will be preferred.

KEY SKILLS

Client Relationship Management | Client Management | Account Management | Key Account Management | Business Development | BDM | New Client Acquisition | Account Growth | IT Staffing | Domestic IT Recruitment | Enterprise Accounts | Requirement Gathering | Stakeholder Management | Negotiation | Client Retention | Recruitment Delivery | SLA Management | MIS | Team Coordination

WHY JOIN US?

• Opportunity to manage and grow enterprise IT accounts
• Exposure to client relationship and business development
• Opportunity to work closely with senior client stakeholders
• Performance-driven career growth
• Fast-paced and entrepreneurial recruitment environment
• Opportunity to progress into Senior Account Manager / Business Development Manager / Account Head roles

IMPORTANT REQUIREMENT

Only candidates currently residing in Bangalore with 5–10 years of relevant hands-on experience in Client Management, Account Management, Business Development and/or Domestic IT Recruitment should apply.