Client Relationship Executive

Role & responsibilities

Job Description Growth / Client Rlationship Executive

Location: Bengaluru (Travel Across India) Department:

Growth

About the Role
The Strategic Growth & Partnerships (Relationship) role is responsible for owning and strengthening relationships with JustVends institutional partners across India. The role focuses on client retention, partner satisfaction, agreement renewals, operational coordination, and driving long-term strategic partnerships. You will serve as the primary point of contact for existing clients and work closely with internal teams to ensure seamless execution and an exceptional customer experience.

Key Responsibilities

Relationship Management
* Serve as the primary point of contact (POC) for all existing institutional partners across India. * Build, nurture, and maintain strong long-term relationships with key stakeholders, including university management, administration, hostel authorities, and facility teams. * Understand client requirements, acknowledge concerns promptly, and ensure timely resolution through effective coordination with internal teams. * Deliver a best-in-class partner experience with client satisfaction as the highest priority.
Client Retention & Renewals
* Drive client retention by ensuring zero relationship leakage and minimizing partner churn. * Own the end-to-end annual agreement renewal process by proactively tracking renewal timelines and coordinating with stakeholders. * Support commercial discussions and negotiations by working closely with senior members of the Growth team. * Identify opportunities to strengthen and expand existing partnerships within campuses.
Account Management & Documentation
* Maintain accurate records of all client agreements, contracts, documentation, communications, and account-related data. * Ensure all client paperwork and compliance requirements are completed accurately and on time. * Analyze account performance and relationship metrics, providing actionable recommendations to improve client experience and business outcomes.
Operational Coordination
* Monitor the operational health of every client account and proactively identify issues impacting service quality. * Coordinate with the Operations, Finance, and Customer support teams to ensure timely execution and resolution of client requirements. * Act as the bridge between institutional partners and internal teams, ensuring seamless communication and effective issue resolution. * Track action items, follow up on commitments, and ensure timely closure of all operational concerns.

Stakeholder Management
* Represent JustVend in partner meetings, business reviews, and strategic discussions. * Build trust with stakeholders and maintain long-term strategic partnerships. * Ensure consistent communication with clients and provide regular updates on ongoing initiatives and resolutions.

Preferred Qualifications
* Bachelors degree in Business, Engineering, Marketing, or a related field.

* 2–4 years of experience in Key Account Management, Enterprise Sales, Strategic Partnerships, Customer Success, or Relationship Management.

* Excellent communication, negotiation, stakeholder management, and problem-solving skills. * Strong organizational skills with the ability to manage multiple accounts simultaneously.

* Willingness to travel extensively across India.

Key Skills

* Relationship Management * Key Account Management * Client Success * Strategic Partnerships * Stakeholder Management * Client Retention * Agreement Renewals * Negotiation * Cross-functional Collaboration * Problem Solving * Communication & Presentation * Data Management & Reporting
Success Metrics

* High client retention and renewal rate. * Timely completion of all agreement renewals. * Best-in-class client satisfaction (CSAT/NPS). * Zero relationship leakage across partner institutions. * Timely closure of operational issues and escalations. * Growth of existing partnerships through account expansion and stronger stakeholder engagement.