Client Relationship Executive

Client Relationship Executive

• Location: Bengaluru / Bangalore (On-site / Client Visits)
• Experience: 2-4 Years
• Industry Preference: Staffing & Recruitment / Professional Staffing / Workforce Solutions / Consulting
• Notice Period: Immediate to 30 Days max
• Language Proficiency: Fluent in English & Kannada (Mandatory)

Role Overview

Protiviti is seeking an energetic, relationship-focused Account Manager to oversee key client engagements and end-to-end staffing operations across Bengaluru. In this role, you will serve as the primary bridge between our corporate B2B clients, candidates, and internal recruitment delivery teams managing stakeholder relationships, driving onboarding and verification workflows, and liaising with local regulatory bodies for statutory compliance.

Key Responsibilities

• B2B Account Management & Client Engagement: Serve as the dedicated point of contact for corporate clients; lead periodic relationship reviews, status updates, and operational cadence meetings.
• Staffing Workflow Coordination: Drive end-to-end operational execution, including interview scheduling, offer rollout coordination, background verification (BGV) initiation, and candidate onboarding tracking.
• Internal & External Reporting: Prepare and present regular MIS reports, billing summaries, open-mandate status trackers, and SLA adherence dashboards using MS Excel and PowerPoint.
• Statutory Compliance & Field Liaison: Visit local government and labor authorities (e.g., Labour Commissioners Office, Labour Inspectorates) to submit audit documents, secure statutory filings, and ensure end-to-end labor law compliance.
• Cross-Functional Synergy: Collaborate seamlessly with internal Talent Acquisition, Operations, Legal, and Finance teams to resolve client escalations and candidate onboarding bottlenecks.

Candidate Profile & Qualifications.

• Experience: 2 to 4 years of proven experience in Client Servicing, Account Management, or Operations within the Staffing, RPO, Contract Staffing, or HR Services industry.
• Language Skills: Professional working proficiency in English and conversational fluency in Kannada (essential for local client and government office liaison).
• Technical Tools: High proficiency in MS Excel (VLOOKUP, Pivot Tables, reporting) and MS PowerPoint for client presentations.
• Mobility & Flexibility: Comfortable traveling locally across Bengaluru for regular client office visits, onsite onboarding drives, and labor office visits.
• Communication: Exceptional verbal and written interpersonal skills with an ability to manage multiple corporate stakeholders effectively.