Client Relationship Executive
Gobabygo · Bengaluru · onsite · Posted 27d ago
About a minute. You'll make an account on the way through.
About this role
About the Role
GBG EV is looking for a proactive and customer-focused Client Relationship Executive to manage client relationships, understand their requirements, and ensure a seamless client experience. The ideal candidate should have excellent communication and interpersonal skills, along with relevant experience in client relationship management.
Key Responsibilities
* Build and maintain strong, long-term relationships with clients.
* Act as the primary point of contact for client queries, requests, and concerns.
* Understand client requirements and coordinate with internal teams to ensure timely resolution.
* Regularly follow up with clients and provide updates on ongoing requirements.
* Address client concerns professionally and ensure a high level of client satisfaction.
* Coordinate with operations and other internal teams for smooth service delivery.
* Maintain records of client interactions, requirements, follow-ups, and resolutions.
* Identify opportunities to improve client engagement and strengthen existing relationships.
* Handle escalations effectively and ensure timely closure.
* Prepare regular updates and reports related to client activities when required.
Requirements
* 2-4 years of relevant experience in Client Relationship Management, Customer Success, Account Management, or a similar role.
* Excellent verbal and written communication skills.
* Strong interpersonal and relationship-building abilities.
* Good negotiation, follow-up, and problem-solving skills.
* Customer-oriented approach with a professional attitude.
* Ability to coordinate effectively with multiple internal and external stakeholders.
* Strong organizational and time-management skills.
* Ability to work independently as well as in a team.
* Proficiency in MS Office/Google Workspace is preferred.
Preferred Candidate
* Immediate joiners or candidates who can join within 710 days will be preferred.
* Candidates with experience in the EV, mobility, automotive, transportation, or related industry will be an added advantage.
Key Skills
Client Relationship Management | Customer Handling | Communication Skills | Stakeholder Management | Follow-up | Problem Solving | Coordination | Customer Satisfaction | Account Management
Sourced from naukri