Client Relations Team Lead

We are looking for a confident and motivated Client Relations Team Lead to join our growing team. This is an exciting opportunity for someone who enjoys working with people, developing client relationships and taking responsibility for team performance.

As a Client Relations Team Lead, you will play an important role in supporting customers and clients while helping to lead, motivate and develop a high-performing team.

Key Responsibilities

• Lead and support a team within client relations and customer engagement
• Build and maintain strong professional relationships with clients and customers
• Act as a point of contact for client queries and ongoing support
• Monitor team performance and help achieve business objectives
• Coach and mentor team members to improve their performance
• Assist with onboarding and training new team members
• Handle feedback professionally and help resolve client concerns
• Attend team meetings, training sessions and client-related activities
• Take on increasing responsibility across team leadership and business operations

What We're Looking For

• Confident, professional and approachable
• Strong in communication and relationship building
• Organised with excellent attention to detail
• Comfortable taking responsibility and leading by example
• Positive, energetic and solutions-focused
• Able to motivate and support others
• Ambitious and interested in progressing within management