Client Relations Support - Watches & Jewellery

Role Overview

The Client Relations Support Jewellery is responsible for providing operational and administrative support to the Jewellery Client Relations team, ensuring smooth execution of auctions, private sales, and day-to-day client servicing activities. The role focuses on documentation, CRM updates, coordination, client communication, and cross-functional collaboration to deliver a seamless client experience.

Key Responsibilities

Client Coordination

• Support the Jewellery Client Relations team in managing day-to-day client communication.
• Coordinate with buyers, consignors, and prospective clients regarding auctions, private sales, and jewellery enquiries.
• Assist clients with auction registration, documentation, and post-sale processes.
• Ensure timely follow-up on client requests and service-related queries.

Sales & Operational Support

• Coordinate jewellery consignments, valuations, client appointments, and internal approvals.
• Support auction previews, exhibitions, and private client events.
• Liaise with Jewellery Specialists, Cataloguing, Photography, Logistics, and Operations teams to ensure timely execution.
• Prepare client presentations, proposals, and supporting documents as required.

Documentation & CRM Management

• Maintain accurate client records, consignment details, and activity logs in the CRM system.
• Prepare and manage client documentation, agreements, and internal trackers.
• Update sales reports, pipeline trackers, and operational sheets.
• Ensure complete and accurate documentation for all client transactions.

Cross-functional Coordination

• Coordinate with Finance, Operations, Logistics, Marketing, and Specialist teams to facilitate seamless execution.
• Track post-sale documentation, payment status, and delivery updates.
• Support catalogue preparation by coordinating information across departments.
• Assist in resolving operational and client-related queries.

Administrative Support

• Maintain organized digital and physical records for the Jewellery Client Relations team.
• Schedule meetings, client appointments, and internal coordination calls.
• Prepare reports and presentations for business reviews.
• Ensure adherence to internal processes and service standards.

Qualifications & Experience

• Bachelor's degree in Business Administration, Marketing, Luxury Brand Management, Jewellery, or a related field.
• 1-3 years of experience in client support, sales coordination, administration, luxury retail, jewellery, or auction operations.
• Experience supporting HNI/UHNI clients is preferred.