Client Relations Coordinator

We are looking for a Client Relations Coordinator to manage day-to-day coordination between clients, developers, and our internal team.

Responsibilities

• Coordinate with clients regarding software issues, requests, and updates.
• Log, track, and follow up on client tickets until resolution.
• Coordinate with developers and ensure timely progress on pending issues.
• Prepare and maintain software documentation, user guides, and release notes.
• Maintain client, ticket, PO, invoice, and project records.

Requirements

• 1 - 5 years of experience in software support, client coordination, project coordination, customer success, or a similar role.
• Excellent communication and follow-up skills.
• Good documentation skills.
• Comfortable communicating with both clients and software developers.

Programming knowledge is not required, but the candidate should be comfortable understanding software-related issues and coordinating with developers.

Ideal Candidate

Someone who is organized, proactive, detail-oriented, good with clients, and persistent with follow-ups, and who takes ownership of tasks from start to completion.