Client Relations Assistant

Position Title: Client Relations Assistant

Department: Quality & Grievance

Reports To: Quality and Grievance Manager

Job Type: [Full-time]

Time: 9:15am to 5:45pm

Job Summary:

We are seeking a dedicated Client Relations Assistant to manage refund-related calls, queries, and communications. The ideal candidate will have language fluency in Tamil/Hindi and experience in customer support or a call center environment, handling both inbound and outbound calls, as well as emails and chat inquiries.

Key Responsibilities:

- Answer and resolve refund-related calls and inquiries

- Process refund requests and provide status updates to clients

- Handle inbound and outbound calls with professionalism and efficiency

- Respond to customer queries via email and chat

- Ensure accurate and timely documentation of client interactions

Qualifications:

- Previous experience in customer support, call center, or related roles

- Excellent communication skills (verbal and written)

- Strong problem-solving abilities

- Ability to work in a fast-paced environment

- Proficient in handling customer inquiries via phone, email, and chat

Preferred Skills:

- Familiarity with refund processes and handling sensitive customer issue