Client Program Manager

Roles and Responsibilities-

• Client Onboarding: Guide new clients through a seamless onboarding

experience helping them set up and understand our platform.

• Relationship Management: Build long-term relationships with customers by understanding their needs and proactively supporting their goals.

• Product Education: Conduct product walkthroughs, webinars, and create help guides to ensure customers can fully leverage the platform.

• Customer Engagement: Stay in regular touch with clients to monitor

satisfaction and identify opportunities for further value.

• Feedback & Reporting: Collect product feedback, maintain customer records, and generate insights for internal teams.

Desired Candidate Profile-

• 0-2 years of experience in Client Onboarding, Client Success, Relationship Management, or similar roles.

• Excellent communication skills with ability to build rapport easily.

• Proficiency in MS Office applications (Excel) for report preparation and

presentation.

• Strong understanding of product knowledge