Client Partner - IT Services Domain

Role Overview:

The Client Partner acts as the strategic business owner for assigned client accounts. They build trusted relationships with client leadership, drive revenue growth, ensure delivery excellence, and identify new business opportunities through technology solutions, products and services.

Key Responsibilities:

Client Relationship Management:

- Build long-term, trusted advisor relationships with client decision-makers.

- Conduct regular governance meetings (status reviews, strategic roadmaps).

- Serve as the primary escalation point for client concerns & ensure resolution delivery.

Business Growth & Revenue Management:

- Identify cross-sell/up-sell opportunities in services.

- Create account growth plans aligned with the client's business goals and business strategy.

Strategic Account Planning:

- Develop multi-year strategic account roadmaps including technology adoption & business outcomes.

- Understand and track client industry trends, competitors, and priorities.

- Translate client business needs into innovative tech solutions working closely with COE heads.

Delivery Governance & Quality Assurance:

- Work closely with Delivery Managers/Project Managers to ensure SLA adherence, scope & contract compliance, and cost/resource optimization.

- Participate in project reviews, risk management, and client satisfaction metrics (NPS, CSAT).

Financial Ownership:

- Manage collections, pricing changes, change orders, and non-standard pricing requests.

- Ensure timely invoicing and payment realization.

Stakeholder & Communication Management:

- Communicate account performance internally to leadership.

- Facilitate internal collaboration across technology, delivery, HR, finance, and operations.

- Present quarterly business reviews to client and internal Leadership teams.

Risk & Compliance Management:

- Identify risks in delivery, technology, and contractual obligations.

- Ensure compliance with data privacy, IP protection, cybersecurity, and regulatory policies.

- Drive corrective and preventive action plans (CAPA) for audits and escalations.

Leadership Responsibilities:

- Own strategic customer relationships across assigned enterprise accounts.

- Drive executive engagement and business growth initiatives.

- Mentor delivery managers and account teams on client engagement strategies.

Required Experience:

- 12+ years of experience in IT Services, Consulting, or Digital Transformation.

- Proven experience managing strategic enterprise customer relationships.

- Experience leading large-scale technology consulting and delivery engagements.

- Strong background in account management, customer success, and business development.

- Experience working with Fortune 500 customers across multiple industries.

Required Behavioral Skills:

- Exceptional client relationship and stakeholder management skills.

- Strong business acumen and strategic thinking.

- Excellent communication and executive presentation skills.

- Proven negotiation and influencing capabilities.

Education:

- Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering, or a related field.

Why Join iSteer:

- Opportunity to work with a globally growing technology services and consulting organization.

- Engage with Fortune 500 customers across diverse industries and geographies.

- Lead strategic digital transformation initiatives for enterprise clients.

- Strong opportunities for career growth, leadership development, and global exposure.