Client Partner - BFSI

Role Job Summary Responsibilities Client Account Leadership

• Own strategic relationships with senior client stakeholders including CXOs, Business Heads, CIOs, CTOs, CDOs, and COOs.
• Act as a trusted advisor by understanding client business priorities, transformation agendas, and technology challenges.
• Build and execute multi-year account strategies focused on growth, profitability, customer satisfaction, and long-term partnership.
• Strengthen relationships across business, technology, operations, risk, and procurement functions.

Business Growth Deal Winning

• Demonstrate a sustained track record of customer-winning engagements and successful deal closures across BFSI.
• Drive new-logo acquisition, account penetration, cross-sell, up-sell, and wallet-share expansion.
• Identify, shape, and close large strategic and transformation opportunities.
• Build strong opportunity pipelines aligned to revenue, booking, and profitability targets.
• Lead pursuits from opportunity origination through solutioning, commercial negotiation, and contract closure.
• Develop compelling business cases and differentiated value propositions focused on measurable client outcomes.

BFSI Domain Transformation Leadership

• Retail, Commercial and Corporate Banking
• Payments, Cards and Lending
• Wealth and Asset Management
• Capital Markets
• Insurance
• Risk, Compliance, AML and KYC
• Digital Banking and Customer Experience
• Banking Operations and Process Transformation

Commercial Delivery Governance

• Own account-level revenue, bookings, pipeline, profitability, and growth objectives.
• Lead complex pursuits involving multiple service lines, geographies, partners, and stakeholders.
• Drive pricing strategy, contract negotiations, renewals, and commercial governance.
• Partner with consulting, solution, engineering, delivery, alliance, and industry teams to ensure successful client outcomes.
• Proactively manage delivery risks and strengthen client satisfaction and referenceability.

Candidate Profile

• 15+ years of professional experience, with substantial experience in BFSI.
• Deep understanding of BFSI business, technology, and transformation priorities.
• Proven record of winning strategic customers, large deals, and complex transformation engagements.
• Strong experience growing large strategic accounts and building long-term executive relationships.
• Ability to engage and influence C-suite stakeholders.
• Strong consultative and value-based selling capabilities.
• Commercial acumen across pricing, contracting, negotiation, and deal structuring.
• Ability to connect client business challenges with consulting, technology, and operational solutions.
• Excellent communication, executive presentation, negotiation, and stakeholder-management skills.
• Experience working across global teams and complex organizational structures.

Preferred Qualifications

• Bachelor's degree in Engineering, Technology, Business, Finance, or related discipline; MBA preferred.
• Experience with a leading global IT services, consulting, digital transformation, or technology organization.
• Strong network within the BFSI ecosystem.
• Experience managing large, global client relationships.

Key Success Measures

• Revenue and year-on-year account growth
• New bookings / TCV
• Pipeline creation and conversion
• New-logo and strategic deal wins
• Wallet-share expansion
• Account profitability
• Executive relationship depth
• Customer satisfaction and renewals
• Number of referenceable client engagements

Ideal Candidate