Client Onboarding Specialist- Sales

Role & responsibilities

Engagement

• Description and presentation of our services among candidates
• Contact and outreach candidates based on outreach protocol
• Phone calls
• Email
• LinkedIn
• Other channels
• Support and conduct Care/Info session, if necessary, on site or digitally
• Acting as a liaison between LHH, candidate, and consultant
• Follow all Business policies and processes, best practice guidelines always
• Deal with different stake holders to ensure smooth run of operations
• Meet KPIS and Engagement targets
• Support team and management to achieve business objectives and or deliverables including

presentations, travel and material if applied

• Collaborate with engagement leadership and key stakeholders to develop engagement

strategies for individual projects and accounts

• Monitor engagement trends, propose and implement solutions to maximize revenue
• Assist in training new engagement specialists
• Positively contribute towards creating a positive, solution orientated, results driven and highperformance culture
• Collaborate with Operations, Sales, and Marketing to continuously improve candidate

engagement

• Support management to implement future vision for engagement
• Provide accurate forecasts to management
• Stay up to date on industry knowledge, complete necessary training and proactively develop

skills required for the role

• Support/Cover any Engagement colleagues when absent or in Holiday in India and other

countries

• Shopper calls
• Use an implementation of different tools/ methodologies mentioned by management (Orbit, NGEN, Call system, call script, outreach protocols, status protocol and system initiatives)