Client Onboarding Specialist -Chennai- Night shift

Role & responsibilities

Job Description:

We are seeking a motivated and customer-focused Channel Support Agent / Onboarding Agent to join

our team. In this role, you will be responsible for providing exceptional support to our partners and

customers, ensuring a smooth onboarding experience, and assisting with any inquiries related to our

online store. You will play a crucial role in enhancing customer satisfaction and driving the success of

our channel partners.

Key Responsibilities:

Onboarding Support:

• Guide new partners through the onboarding process, ensuring they understand our platform,

tools, and resources.

• Conduct training sessions and provide documentation to help partners effectively utilize our

online store.

• Assist partners in setting up their accounts, product listings, and payment processing. Customer

Job Description

Support:

• Respond to inquiries from partners and customers via communication channels in a timely and

professional manner.

• Troubleshoot and resolve issues related to orders, payments, and account management.
• Maintain a high level of product knowledge to provide accurate information and support.

Communication:

• Act as a liaison between partners and internal teams, ensuring clear communication and timely

resolution of issues.

• Identify areas for improvement in our onboarding process and support services.

Documentation and Reporting:

• Maintain accurate records of partner interactions and onboarding progress in our CRM system.
• Prepare reports on common issues, feedback, and suggestions for process improvements.

Continuous Improvement:

• Stay updated on industry trends and best practices to enhance the onboarding experience and

support services.

• Collaborate with the product and marketing teams to improve resources and tools available to

partners.

Requirements

• 1-2 years in a high-volume help desk role, providing technical support and guidance in a fast-

paced environment.

• Excellent spoken and written communication skills, with fluency in comprehension and

expression.

• Ability to accurately capture and document information while following processes correctly.
• Quick learner, receptive to feedback, and adaptable to process updates.
• While primarily an individual contributor, must engage in cross-training, collaboration, and

program development efforts.