Client Manager - ISMS

Purpose of the position

Deliver public training courses and in-house training solutions to the IT/ ITES sector as per BSI standards of excellence, in order to develop knowledge and skills of delegates. Typical domains (in which BSI trainings are delivered) comprise information security, IT service management, business continuity management, data privacy and risk management.

Mentor & qualify new and existing tutors on tutor competencies related to information technology enables services (ITES) sector, with focus on information security, IT service management, business continuity management, data privacy and risk management.

Coach new and existing tutors in contemporary learning styles and accelerated learning techniques

Key responsibilities and accountabilities

Ensure that value is added to customers and their business/organisation through the delivery of BSI training courses (examples of domains mentioned above)

Continually enhance the reputation and perception of BSI through excellent delivery of training courses/solutions and day-to-day interactions with customers and other key stakeholders

Mentor & qualify new and existing tutors on tutor competencies, learning styles and accelerated learning techniques. Proactively engage with BSI tutors and key stakeholders to ensure continual improvement, in line with the BSI standards of excellence for training delivery

Provide feedback to support course development in line with the new course and existing product development process and methodologies

Provide advice on the design of training solutions (e.g. classroom training, virtual training, or hybrid modes of training delivery)

Key Results Areas

Achieve high level of customer satisfaction (9 or above, out of 10)

Training course development for various formats (classroom, virtual, hybrid, etc.)

Coaching and qualifying new and existing BSI tutors to deliver as per BSI standards of excellence

Engage with key clients and propose training solutions in accordance with BSI standards and formats. Manage key client expectations from proposal to delivery.

Demonstrate continual professional development in best practices for ITES sector, with focus on information security, service management, business continuity management and data privacy. Disseminate knowledge and skills to BSI India tutors on such new products and practices

Customer Focus
Able to interpret data and information about the Customer to solve problem, add value and exceed expectations
Can be recognised by the Customer as an industry/sector or market expert and provides thought leadership/development in customers industry
Able to demonstrate high quality and reliability in delivery

Training Operations Delivery
Able to demonstrate high levels of organisational skills; ensuring all facilities, materials and equipment is to BSI standard of excellence
Can deliver training to ensure compliance and BSI standards of excellence are met at all times
Able to communicate effectively with delegates at all levels in order to motivate and engage them for learning.
Can proactively deal with issues during training delivery and provide resolution.
Demonstrate the ability to make improvements to course content based on customer evaluation feedback and training needs analysis

Candidate Specification (minimum skills and experience)
Having a minimum experience of 7-8 years in the IT/ ITES industry; worked in IT service operations, with exposure to IT service management, information security, data privacy and business continuity management.
Must be a graduate preferably engineer in IT
Must be certified lead auditor ISO 27001:2022.
Preferred to have knowledge and certification in Cyber Security, Cloud Security, IT Service Management, Data Protection Management and application, Artificial Intelligence.
Prior experience of delivering training and working with certification body is advantageous.
Where appropriate, a qualified internal or lead auditor in these disciplines.
Ability to coherently deliver training courses across the full spectrum of the delegate profile
Knowledge of individual learning styles and how to address these through the design and development of training courses through the use of accelerated learning techniques.
Proven administrative and organisational skills, with the ability to meet deadlines and manage customer expectations
Travel within the country is required.

Location: New Delhi/Kolkata/Mumbai/Pune/Chennai/Hyderabad/Bangalore