Client Implementation Specialist

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.

Join us in improving health care outcomes for all!  We promise to do what’s right, always.

Position Summary:

The Client Implementation Specialist supports the successful onboarding and renewal of AffirmedRx clients by coordinating implementation tasks, documentation, and timelines. This role works closely with Implementation Managers and cross‑functional teams to ensure accurate execution, timely delivery, and a positive client experience throughout the implementation lifecycle. 

The ideal candidate is detail‑oriented, organized, and comfortable working in a fast‑paced environment where coordination, communication, and follow‑through are essential to a positive client experience. 

What you will do:

Implementation Support:

Support implementation activities for new clients, renewing clients and TPA (Third Party Administrators) changes by executing assigned tasks and deliverables throughout the implementation life cycle 

Assist with coordinating onboarding timelines, milestones, and documentation in alignment with established project plans 

Track implementation progress and help ensure tasks are completed on schedule and according to quality standards 

Maintain and organize implementation artifacts, including client documentation, configuration files, and meeting materials 

Identify risks, issues, or gaps and escalate appropriately to Implementation Managers 

Help validate information received from clients and partners for accuracy and completeness 

  Cross-Functional Collaboration:

Work closely with Implementation Managers, Client Success Managers, and internal teams to ensure seamless handoffs and alignment 

Support coordination with vendors and external partners to facilitate data exchanges, testing, and readiness activities 

Participate in implementation meetings by preparing agendas, taking notes, and tracking follow‑ups 

Contribute to internal process improvements aimed at enhancing efficiency and client experience 

  Performance and Quality Support:

Assist in monitoring key implementation metrics and service‑level commitments 

Ensure documentation and deliverables support downstream client success and performance guarantees 

Help identify opportunities to improve workflows and reduce friction for clients and internal stakeholders 

  What you need:

5 years of experience cross functional alignment, project coordination, onboarding, training

Bachelor’s degree in healthcare administration, business or equivalent professional experience

Demonstrated ability to manage project plans, track deliverables, and drive follow-up on action items  

Experience facilitating meetings, documenting decisions, and maintaining implementation governance artifacts  

Strong analytical skills with the ability to review requirements, validate data, and identify potential risks or gaps 

Strong organizational and time‑management skills with the ability to manage multiple priorities 

High attention to detail and accuracy in documentation and data handling 

Clear and professional written and verbal communication skills 

Ability to work collaboratively across teams and with stakeholders at varying levels 

Experience with project management and documentation tools (e.g., Smartsheet, SharePoint, Excel, Teams) 

Comfortable working in a remote environment with a high level of accountability and autonomy 

PBM or Healthcare experience is a plus 

Willingness to travel 10-20%

What you get:

To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes

To work in a culture where people thrive because when OUR team thrives, OUR business thrives

Competitive compensation, including health, dental, vision and other benefits

Note: 

AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration.