Client Implementation & Service, Team Lead

Who we are looking for: Client services representatives responsible for resolving Custody queries, Reconciliations, having a good knowledge on Custody business and Accounting. He/She should investigate enquiries raised from Asset managers for funds managed at State Street. Should have knowledge of Trade settlements, Reconciliations and Income.

Perform both client facing and operational processing functions for Accounting and Custody. Research and resolve client inquires and service related requests. Escalating and directing issues for immediate remediation. On a daily and weekly basis execute many operational tasks as per deadlines. What you will be responsible for: Responsible for ensuring and reviewing all the Custody requirements such as Daily/weekly recon on Cash, Stock and Income. On a daily basis identify failed & unmatched trades, reason for it and initiate the resolution process Conduct independent research to gather and record data from internal systems. Interact with various internal and external teams as required to obtain the resolution. Manage the day-to-day activities of a functional/oversight team by monitoring, reviewing and validating all daily activities to ensure accuracy and timeliness Answer and/or review internal and external client queries in relation to accounting and custody. Analyze the problem and obtain and evaluate information to reach sound conclusions. Notifying the team about any issues and inquiries observed in day to day working Research and resolve discrepancies, exceptions and issues and escalate unresolved issues to management as required Provide timely accurate management reporting and issue log maintenance, under moderate supervision Coordinate effective and timely flow of critical information to all relevant parties and follows up on administrative details within the department Identify and execute transformation and automation initiatives with a focus on process simplification and improvement Ensure SOPs / process flows / training manuals are updated on regular basis Train, develop and motivate staff; including participating in individual ongoing training and development

What we value:

These skills will help you succeed in this role:

Client focus: Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries. Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions. Performance Focus: Provide excellent service to clients through a results-oriented mindset Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk. Exception Processing & Resolution: Engage in exception resolution process, proactively resolve inquiries and exceptions on a case-by case basis by working with functional teams and State Street colleagues Leadership Focus: Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement. Ability to lead process improvement and transformation initiatives while maintaining BAU quality and timeliness Ability to work well in a fast paced, high volume atmosphere with attention to detail and service focus. Understanding of client SLAs and metrics

Education & Preferred Qualifications Competent to Expert (Technical) / Advanced Beginner with a Bachelor’s degree or equivalent work experience and a focus in Finance or related field preferred Good understanding and exposure to Capital markets. Reconciliation in Accounting and Custody /Trade & settlements background. Graduate and above preferably in Finance Experience 7 to 9 years of related experience preferably from Reconciliation in Accounting and Custody /Trade & settlements background. Graduate and above preferably in Finance

Additional requirements Strong written and verbal communication skills (in English) Computer literate & MS Office expert Knowledge of SICAV funds and associated accounting Advanced knowledge of cycle and settlement specificities for securities and cash Flexibility in re-prioritizing tasks Good understanding of Financial products

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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