Client Growth Visits Facilitator Manager

Role Title: Client Growth Visits Facilitator Manager (CL7)
Role Summary
Designs and facilitates client visits and workshops that create meaningful dialogue, align stakeholders, and progress strategic business objectives.
Key Responsibilities

Lead end-to-end planning and facilitation of client visits and workshops

Develop agendas, discussion guides, and workshop materials

Coordinate with account teams and SMEs to ensure relevant and impactful content

Manage visit logistics in partnership with Program Support teams

Capture outcomes, actions, and follow-up requirements from client engagements

Contribute to development of facilitation playbooks and reusable assets

Support continuous improvement through client and stakeholder feedback
Qualifications

Experience facilitating workshops, meetings, or stakeholder engagements

Strong communication, organization, and presentation skills

Proven ability to manage multiple priorities and stakeholders

Experience in consulting, transformation, customer experience, or related environments preferred
Success Metrics

Successful delivery of client engagements

Quality of workshop outcomes and stakeholder feedback

Timely completion of visit deliverables and follow-up actions

Contribution to account and client relationship objectives

Qualification Minimum of 3 years of experience facilitating workshops, meetings, or stakeholder engagements
Minimum of 2 years of experience preparing agendas or discussion guides, workshop materials, transformation, and customer experience
Bachelor s degree or equivalent minimum 10 years of overall work experience Excellent communication written and oral and presentation skills
Proven ability to manage multiple priorities and stakeholders