Client Engagement Manager - US & European Region - IIT/NIT/BITS/NSUT/IIM/IMT

Key Responsibilities:

- Own and manage strategic enterprise accounts across the US and European regions.

- Build and maintain long-term relationships with senior client stakeholders, becoming a trusted advisor to key decision-makers.

- Act as the primary bridge between client expectations and Awign's Operations, Delivery, and Leadership teams to ensure seamless execution.

- Drive account growth, customer satisfaction, retention, and overall account health.

- Lead client governance meetings, business reviews, operational discussions, and executive presentations.

- Collaborate closely with cross-functional teams to ensure timely delivery of commitments and resolution of complex business challenges.

- Proactively identify opportunities for process improvements, operational efficiencies, and value creation for clients.

- Monitor key business and operational metrics, analyze performance trends, and recommend actionable improvements.

- Lead client escalations with a solution-oriented approach while maintaining strong stakeholder confidence.

- Mentor and collaborate with internal teams to deliver exceptional customer experiences and achieve business objectives.

Required Qualifications:

- Bachelor's degree from a premier engineering institution such as IIT, NIT, BITS Pilani, NSUT/NSIT, or an MBA from a premier business school such as IIM or IMT.

- 8-15 years of experience in Client Engagement, Enterprise Account Management, Key Account Management, or Customer Success.

- Proven experience managing large enterprise accounts in the US and/or European markets.

- Strong understanding of enterprise client lifecycle management and stakeholder engagement.

- Experience working closely with Operations and Delivery teams in a client-facing environment.

- Demonstrated experience in managing senior stakeholders and driving strategic business discussions.

- Prior experience leading cross-functional teams and influencing without direct authority.

Desired Skills:

- Strong ownership mindset with the ability to independently drive business outcomes.

- Exceptional stakeholder management and executive communication skills.

- Highly analytical with a data-driven and numbers-oriented approach to decision-making.

- Strong commercial acumen and problem-solving capabilities.

- Ability to navigate ambiguity and manage multiple strategic priorities simultaneously.

- Excellent negotiation, relationship-building, and conflict-resolution skills.

- Comfortable working in a fast-paced, dynamic environment with global clients.

- Ability to balance strategic thinking with operational execution.

What Success Looks Like:

- Strong and trusted relationships with enterprise clients.

- High levels of customer satisfaction, retention, and account growth.

- Seamless collaboration between client stakeholders and Awign's internal teams.

- Effective management of complex enterprise engagements with measurable business impact.

- Ownership-driven execution with minimal supervision and a focus on delivering outcomes.

Working Model:

- Hybrid work model.

- Evening shift aligned to US business hours (6:00 PM - 3:00 AM IST).

- Regular interaction with US-based clients and cross-functional global teams.