Client Engagement & Delivery - Data Collection & Annotation

Client Engagement & Delivery Data Collection & Annotation

Location: Gurgaon 5 Days WFO + 1 Day WFH

Experience: 1–4 years (Client-facing + Project Coordination)

About the Role

We are hiring for a Client Engagement & Delivery role to manage end-to-end data collection and annotation projects for training AI/ML models. This is a client-facing, high-ownership role where you

will work closely with both clients and internal teams to ensure smooth execution and timely delivery.

Candidates with prior exposure to AI data collection or annotation workflows will have a strong advantage. We also welcome applicants with client-facing delivery experience in operations, BPO/KPO, IT services, outsourcing, digital agencies, or project management who can adapt quickly to project-driven environments.

This is a non-tech role.

Work Timing Flexibility (Important)

• Many of our clients are US-based, and certain reviews or discussions may occasionally require

overlap with US time zones.

• The role requires flexibility for late evening or night coordination when necessary (not daily).
• If a candidate is working in a US-aligned shift, we do not require them to be in the office

during those hours.

• Total working hours remain standard (8–10 hours/day).
• Flexibility is only expected to manage key client touchpoints, not continuous night shifts.

This ensures smooth client communication while maintaining a healthy work-life balance.

Key Responsibilities

Client Engagement & Communication

• Serve as the primary point of contact for clients
• Understand requirements and translate them into actionable tasks
• Provide structured updates, manage expectations, and handle escalations
• Conduct review calls and clarify guidelines as needed

Project Delivery & Execution

• Own delivery timelines, project quality, and client satisfaction
• Coordinate with internal data collection, annotation, QC, and delivery teams
• Track daily throughput and identify risks early
• Maintain trackers, dashboards, and structured documentation

Operational & Process Management

• Review guidelines and ensure correct internal implementation
• Perform preliminary QC checks to ensure compliance
• Validate formatting, metadata, and file-structure requirements
• Suggest improvements for faster and more accurate execution

Team & Stakeholder Coordination• Coordinate with internal teams, freelancers, and vendor partners

• Share clear instructions and drive productivity
• Ensure adherence to quality and timeline expectations

Preferred Candidate Profile : You are a great fit if you have:

• 1–4 years of experience in client handling + project coordination/delivery
• Strong written and verbal communication skills
• Ability to take ownership of multi-stakeholder projects
• Comfort working in fast-paced, deadline-driven environments
• Experience in AI data collection or annotation projects is a strong plus

Why Work With Us

• Work on global AI/ML data projects across 100+ languages
• Direct exposure to Fortune 500 clients and cutting-edge AI workflows
• Ability to take high ownership early in your career
• Work closely with founders and senior leadership
• Fast-growth environment focused on learning and execution excellence