Client Delivery Manager

Role Overview:

We are looking for an experienced Client Delivery Manager to lead client-facing business development programs across US and global markets.

The role will own client account delivery, revenue/pipeline targets, team performance, and stakeholder management.

The ideal candidate will have 8 - 10 years of B2B sales/business development experience, including managing 25+ member teams and proven quota-carrying responsibility.

Key Responsibilities:

Client & Revenue Delivery:

- Own business development delivery and commercial outcomes for assigned client accounts.

- Drive client-defined quota, pipeline, meetings, opportunities, and revenue targets.

- Develop account-specific ICP, prospecting, outreach, and engagement strategies.

- Conduct regular client reviews, share insights, and drive corrective actions.

Team Leadership:

- Lead, mentor, coach, and manage 25+ BD/SDR professionals.

- Set targets, monitor KPIs, conduct 1:1s, and drive performance.

- Build team capability across prospecting, objection handling, qualification, discovery, and appointment setting.

- Manage performance, productivity, and career development.

Outbound & Discovery:

- Lead multi-channel outbound programs across email, LinkedIn, and voice.

- Oversee voice outbound, appointment setting, and prospect qualification.

- Coach teams on and participate in discovery calls via Google Meet and other virtual platforms.

- Ensure qualified opportunities are effectively handed over to client sales teams.

GTM Technology:

- Leverage modern sales and GTM platforms including Clay, Amplemarket, Rox, Apollo, Outreach, HubSpot, Salesforce, and LinkedIn Sales Navigator.

- Drive automation, enrichment, personalization, sequencing, CRM hygiene, and reporting.

Client Stakeholder Management:

- Act as a trusted business partner to client Sales, Marketing, and Revenue teams.

- Present performance, pipeline, insights, challenges, and action plans.

- Manage escalations and ensure delivery against SLAs and KPIs.

Required Qualifications:

- 8 - 10 years in B2B Sales, Business Development, SDR/BDR, Inside Sales, or Demand Generation.

- Proven experience managing 25+ member teams.

- Demonstrated quota-carrying and revenue/pipeline ownership.

- Strong client-facing and stakeholder-management experience.

- Experience with outbound, voice calling, appointment setting, and discovery.

- Strong people leadership, mentoring, coaching, and performance management skills.

- Experience with US/global markets.

- Strong understanding of enterprise prospecting, ABM, consultative selling, and pipeline management.

Preferred:

- Experience in AdTech, MarTech, SaaS, Digital Media, or Technology Services.

- Experience managing outsourced/managed-service client programs.

- Experience with Clay, Amplemarket, Rox, HubSpot, Salesforce, Apollo, Outreach, or Sales Navigator.

- Experience with enterprise/ABM prospecting.

Relevant Certifications:

- HubSpot Sales / Inbound Sales.

- Salesforce.

- MEDDICC / MEDDPICC.

- LinkedIn Sales Navigator.

- ABM / Revenue Operations certifications.

Success Metrics:

- Quota and revenue attainment.

- Qualified meetings and opportunities.

- Pipeline generation and conversion.

- Client satisfaction and retention.

- Team productivity and performance.

- Quality of discovery and sales handoffs.

- Continuous improvement in campaign and delivery efficiency.

Information Security & ISO 27001 Compliance:

- Security is at the heart of everything we do.

- In this role, you will be strictly required to uphold our Information Security Management System (ISMS) policies in alignment with ISO/IEC 27001 standards.

- Responsibilities include safeguarding sensitive asset data, completing mandatory security awareness training, reporting potential security incidents or vulnerabilities immediately, and ensuring that daily operations comply with our rigorous data protection protocols.