Client Delivery Executive (Internal Applications Only)

Job Summary

Role: Client Delivery Executive

Location: Bangalore, India

Job type: Full time, permanent - hybrid

This position offers a hybrid work model, allowing flexibility between working from home and our office. Employees are expected to work 2 days in the office per week.

Role Overview

As a Client Delivery Executive, you will contribute to delivering recruitment, admissions and student engagement activity for university partners.

Key responsibilities

Client and stakeholder management

• Build and maintain positive, high-performing relationships with university stakeholders and colleagues across QS.
• Engage with clients by phone, email and in person to support the effective delivery of QS services.
• Develop an understanding of each client's strategic direction and help translate their objectives into effective operational activity.
• Support regular client meetings, engagement activities, training and learning sessions.
• Balance the delivery of an exceptional client experience with QS operational requirements.
• Provide proactive recommendations to improve client operations and student engagement activity.
• Support the interpretation and presentation of data, analytics and QS insights to inform client decision making.
• Participate in relevant industry discussions, events and conferences, as required.

Campaign and operational delivery

• Coordinate client-facing operational activity, including marketing broadcasts and data processing.
• Manage and maintain process-flow documentation and client-facing administrative materials.
• Coordinate and deliver broadcast services accurately and on schedule.
• Maintain chat platforms, data-capture processes and other relevant technologies as they develop.
• Work with the marketing team to update and recreate web forms.
• Identify and communicate opportunities to improve campaign delivery and operational processes.

Reconciliation and administration

• Support the administration and coordination of reconciliation activity.
• Initiate relevant communications and distribute reconciliation results to the appropriate stakeholders.
• Complete administrative activities accurately and within agreed deadlines.

Reporting, data and insight

• Create and deliver client reports using the QS client portal and other relevant technologies.
• Gather, interpret and present relevant data and analytics to support client decision making.
• Identify and communicate operational risks and opportunities to senior colleagues.
• Use reporting and client insight to recommend improvements to services, campaigns and operational activity.

CRM and content maintenance

• Support the Client Delivery team to maintain accurate and up-to-date client reference data within CRM systems.
• Maintain and coordinate client communication templates and content within CRM systems.
• Help ensure client data, campaign content and operational records meet required standards of accuracy and completeness.

General responsibilities

• Collaborate across teams to support consistent, timely and high-quality delivery for QS partners.
• Contribute ideas and recommendations that improve the experience of clients, students and colleagues.
• Continue to develop knowledge of QS services, the higher education sector and effective client delivery practices.
• Undertake any other duties that fall within the purpose and scope.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.