CLIENT DELIVERY & ACCOUNT MANAGER (AGILE SCRUM/ MULTIPLE CLIENT EXP)

About The Opportunity

A fast-scaling tech delivery firm operating in the enterprise digital transformation space, we partner with global clients to execute Agile-powered software delivery, product development, and DevOps enablement at scale. Our delivery leaders bridge the gap between client expectations and engineering execution—orchestrating cross-functional teams, managing backlog priorities, and ensuring SLAs are met without compromise. Remote-first culture. Outcome-driven. Client-obsessed.

Role & Responsibilities

• Own end-to-end client delivery for 2–3 active Agile teams using Scrum/Kanban, ensuring sprint goals, release timelines, and quality benchmarks are consistently met.
• Act as the primary client liaison—translate business needs into technical epics, groom backlogs, and lead sprint reviews & retrospectives with stakeholders.
• Manage delivery risks, scope creep, and escalation paths; proactively communicate delays, dependencies, and mitigation plans to clients and internal leadership.
• Collaborate with Product Owners, Engineering Managers, and QA Leads to align on velocity, capacity planning, and sprint health metrics (Burndown, Cycle Time, DORA).
• Drive client satisfaction through continuous feedback loops, CSAT surveys, and quarterly business reviews—building trust and uncovering upsell opportunities.
• Lead client onboarding, transition, and offboarding activities—documenting delivery processes, handover artifacts, and SLA/KPIs for long-term success.
  
  

Skills & Qualifications

• Must-Have
• Scrum Master Certification (CSM/PSM)
• Jira
• Confluence
• Agile Methodology
• Client Onboarding
• Backlog Grooming
• Stakeholder Management
• Release Planning
• Preferred
• Salesforce
• SAFe
• Client Success Platforms (Gainsight, Totango)
  
  

Benefits & Culture Highlights

• 100% remote with flexible working hours—no commute, no dress code.
• Direct exposure to global clients and complex, high-impact delivery projects.
• Quarterly performance bonuses + career growth pathways into Delivery Leadership or Client Success roles.
  
  

Skills: client delivery,jira,agile methodology,scrum,bonuses,onboarding,reviews,confluence,teams,bridge,stakeholder management,agile