Client Coordinator

Job OpportunityClient Coordinator
LocationBengaluru (On-site)
Job TypeFull-time
Experience1-10 years (Freshers are welcome to apply)
IndustryHospitals and Healthcare
About Us:
Teleradiology Solutions, founded in 2002 by two Yale University-trained physicians, is a leading provider of teleradiology services such as CT, MRI, X-ray, Ultrasound, Nuclear medicine, and Echocardiograms
We serve over 150 hospitals in 21 countries globally, including the United States
We pride ourselves on being a rapidly growing company with an active academic focus and research interest in AI in radiology
Visit us at www.radguru.net and www.telradsol.com

Job Role & Responsibilities:
Handle inbound and outbound calls, understanding and addressing client needs

Provide accurate, prompt support to ensure clients feel valued

Maintain clear communication and ensure client satisfaction

Relay relevant information to clients and internal teams

Stay adaptable in a dynamic work environment

Ensure adherence to company and hospital policies during interactions

Collaborate with internal teams to resolve client queries

Efficiently handle a high volume of calls

Prioritize issues and escalate when necessary

Route calls to appropriate departments when needed

Follow up with clients to ensure issue resolution and process completion

Document call details according to company SOPs

Troubleshoot basic IT issues and escalate to technical teams

Multitask and manage internal software platforms

Respond to emails when needed

Key Requirements:
Excellent verbal and written communication skills

Strong listening skills and empathy for clients

Ability to work independently and as part of a team

Willingness to work weekends and in different shifts

A background in home science is a plus

Strong computer skills and basic knowledge of MS Office

1-10 years of international voice process experience is advantageous

Knowledge of customer service best practices

High level of professionalism and customer-centric approach
To apply, please send your updated resume

Regards
Dhanush H
[phone removed]
Human Resource
Teleradiology Solutions(www.telradsol.com)
Among the top teleradiology providers in the US and world!
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