Client Coordinator - Operations

Purpose of function:

In this position you will assist in all operational hub activities on ships worldwide covered by our global contracts.

Duties & Responsibilities:

• Attend daily email flow in the assigned client folder
• Daily Verification, vessel call updates, cargo docs uploading
• Sending Policing reports to respective parties
• Client Policing of assigned clients
• Attend weekly meeting to discuss issues happened in the week
• Keep an eye on performance of their clients workflow
• Make sure Reduction sheets are updated correctly
• Make sure procedures, Working Instructions are updated and kept on shared folder to use
• Any changes in the process should be discussed in the meeting, email to be sent to entire team and same to be updated in the internal procedures
• Provide training to new joiners of their respective client

Education level / needed knowledge and experience:

• Have a college degree, and a shipping-related training is a plus;
• Job experience, in shipping or business process outsourcing environment is an advantage;
• Have good communicative skills and a good knowledge of English, both speaking and written;
• Affinity with IT systems;
• Have no nine-to-five mentality;
• Ability to work with international contacts and have a global perspective
• Have a positive attitude and commitment to the company, based on our three core values of Service, Innovation and Integrity.