Client consultant / Sr. Client Consultant - Client Success

Role & responsibilities

• Client Relationship/Management: 40%
• Appointed as key client liaison between customers and internal teams to drive success.
• Proactively consults with customers on the definition of a successful partnership and key goals/KPIs to measure success.
• Partner with sales to identify business needs where Health Prime solutions may address those needs to grow partnership and revenue.
• Builds client relationship through demonstrated understanding of client needs and changes in the marketplace.
• Stays abreast of internal and external changes to understand current and future state and provide value to the client.
• Suggests and manages implementation of client improvement opportunities to enable the most efficient workflows for the clients RCM.
• Client Business Reviews and Meetings: 30%
• Collaborates with other Health Prime teams: 20%
• Works collaboratively across functions to ensure operational excellence and client satisfaction related to practice management services, accounts receivable, coding, and all RCM Operations services.
• Ensures mutual understanding of goals, objectives and action plans related to clients revenue and book of business.
• Document the customer experience in CRM -10% - Participate in the contracting and contract renewal process

Preferred candidate profile

• Excellent written and verbal communication skills.
• Proficient use of Word, Excel, PowerPoint, and Outlook.
• Ability to analyze and document business processes.
• Ability to make effective decisions under pressure.
• Ability to think analytically and be a problem solver.
• Ability to build collaborative working relationships with all levels of management and functions.
• Demonstrated ability to work both independently and as part of a team.
• Ability to gather and interpret relevant data and information

Education and Experience:

• This role typically requires a bachelors degree. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
• 3+ years of experience in client services, sales, or consulting with clients.
• 3+ years of Revenue Cycle Management (RCM) experience.