Client Consultant - CSR

Job description:

We are looking for a Client Consultant to build and maintain strong client relationships

and also contribute to the successful execution of Corporate Social Responsibility (CSR)

initiatives that create a positive impact on the community.

Roles and Responsibilities:

• Servicing clients and maintaining a relationship with them for repeat business
• Identify, innovate and execute business ideas to improve service delivery and

improve client retention ratio of the company

• Regularly checking in on clients to ensure their satisfaction with the company
• Addressing any concerns or issues a client may have and working with account

managers or leadership to resolve them

• Coordinating with the internal departments and the client for smooth execution of a

job

• Researching competitors and learning how to stay ahead of the competition to

recruit and keep new customers

• Collaborating closely with other departments to build strategies that ensure they

satisfy clients with the company's product or service

• Collect client feedback about their experience.
• Develop relationships with clients and key personnel.
• Elevate complaints and feedback to the relevant departments.

CSR Activities

• Plan, coordinate, and support the organization's Corporate Social Responsibility

(CSR) initiatives in collaboration with internal stakeholders and external partners.

• Build and maintain relationships with NGOs, educational institutions, and

community organizations for CSR programs.

• Coordinate employee volunteering activities and encourage participation in CSR

initiatives.

• Manage end-to-end execution of CSR events
• Track CSR initiatives, measure their impact, and prepare reports for management.
• Ensure CSR activities align with the organization's values, business objectives, and

applicable statutory requirements.

• Gather feedback from participants and stakeholders to continuously improve CSR

programs.

• Promote CSR initiatives internally to enhance employee engagement and externally

to strengthen the organization's brand image.

Key skills

• Strong negotiation and influencing skills
• The ability to communicate confidently both through speaking and writing with

colleagues and clients from all levels of an organization

• Self-motivation
• A level of creativity when it comes to thinking of new sales opportunities
• Resilience
• The ability to research and keep on top of developments in the industry (an interest

in the industry will help)

• Commercial awareness.