BENGALURU · FULLTIME
Claims Operations Sr. Associate I

Alegeus
Bengaluru · onsite · Posted 3d ago
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Section · 01
About this role
- Make a direct impact on member satisfaction by accurately processing claims and transactions while maintaining industry-leading quality standards.
- Drive operational excellence by meeting key performance indicators, including Release Rate, Claims per Hour, and Handle Time metrics.
- Serve as a trusted resource for colleagues by providing timely answers to representative questions and supporting seamless day-to-day operations.
- Partner across internal teams to resolve issues efficiently, strengthen collaboration, and ensure exceptional service delivery.
- Help shape the success of emerging talent by mentoring nesting agents, conducting refresher training sessions, facilitating roundtable discussions, and providing real-time guidance.
- Contribute to continuous improvement efforts through special projects, process enhancements, and operational initiatives that support business goals.
- Abilities: Exceptional attention to detail, strong communication and interpersonal skills, ability to manage multiple priorities, maintain productivity in a fast-paced environment, analyze and resolve operational issues, and effectively support and develop teammates.
- Experience: 5-6 years of operations experience, preferably within claims operations. Experience assisting with escalations, coaching or supporting team members, and working with performance metrics is strongly preferred. Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and Outlook is required.
- Education: Bachelor's degree required.
- Location: Bangalore, India
- A flexible work environment
- Competitive salaries, paid vacation, and holidays
- Robust professional development programs
- Comprehensive health, wellness, and financial packages
- People First. We pride ourselves in bringing talented people together and treating one another with care.
- Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
- Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.
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Section · 02
Skills
Section · Company
About Alegeus

Alegeus
FinTech
501-1000
employees
1995
31 years old
Waltham
US
About
Alegeus Technology
Alegeus is a FinTech company operating in the healthcare benefits space. At a high level, were the leading platform that powers tax-advantaged benefit accounts so think of things like HSAs, FSAs, etc. In other words, we sit at the intersection of healthcare, payments, and technology, and essential we're helping millions of people save smarter and spend better on their healthcare.
In recent years, Alegeus has grown quickly and successfully, but like many fast-growing companies, we’ve reached that stage where we need to evolve from “scale-first strategy” to sustainable, scalable growth. We’re sharpening our identity as a true FinTech company, not just HealthTech and we’re building the operational and strategic infrastructure to support that future.
Since joining Vista Equity Partners, one of the world’s leading private equity firms focused exclusively on software and technology with approx. 80 companies in their portfolio, we’ve been laying the groundwork for that next phase of growth and maturity. We’re investing in technology (think product, AI, etc.) , leadership, and process, all with the goal of creating a more aligned, efficient, and high-performing organization. When it comes to the numbers here's a rapid fire breakdown:
- 1k employees, HQ in Boston, but also have office in Bangalore and Orlando and a presence in Milwaukee.
- We've doubled revenue in five years.
- Directionally we're $300m + this year
- We've tripled EBITDA in five years with 47% EBITDA margins
- We're projected to have more than 11M lives on platform this year, with ~99% client retention
- Greater than 50% rule of 40
Industries
Employee ratings
44 reviews
Culture
2.5
Career growth
2.2
Work-life
2.9
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