Claims Head
Livlong 365 · Mumbai · onsite · Posted 51d ago
About a minute. You'll make an account on the way through.
About this role
The Head – Claims will lead end-to-end Retail and Corporate Claims operations with a strong broker-first mindset. The role preferably requires prior experience in an insurance broking environment, managing multi-insurer portfolios and acting as the customer's primary advocate while ensuring policy and regulatory compliance.
- Lead claims strategy across Retail (Health) and Corporate (GMC, GPA, GTL & GI) portfolios.
- Establish broker-driven SOPs, escalation frameworks, and TAT benchmarks.
- Oversee complex retail claims including repudiations, deductions, and grievance redressals.
- Manage corporate employee benefit claims including large losses, ICU cases, and CXO-level escalations.
- Negotiate corporate buffers, special approvals, and business-call settlements with insurers.
- Act as the senior broker interface with insurers, TPAs, and key hospital networks.
- Drive claims MIS, loss ratio analysis, ageing reports, and renewal-support insights.
- Support cross-sell initiatives including OPD, top-ups, wellness, and AHC solutions.
- Lead, mentor, and scale retail and corporate claims teams with clear KPIs and accountability
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About Livlong 365

Livlong 365
Fitness & Wellness
201-500
employees
2021
5 years old
Thane, Maharashtra
India
₹10.2L PA avg
Avg at Livlong 365
About
LivLong Protection and Wellness Solutions Ltd. (a.k.a LivLong), a brand backed by IIFL Securities, has embarked on a journey to transform the healthcare experience by delivering personalized customer experience for preventive & curative healthcare treatments and reducing asymmetric information between healthcare/insurance providers and patients. Our strong parentage, pan-India presence through sister companies, rich experience in brokering insurance, and intermediation between healthcare providers and customers gives us the advantage to further customer interest and therefore we are working on various exciting projects such as health assessment, OPD/IPD care, claim assistance and seamless insurance journey, etc. We aspire to be a leading healthcare & insurance D2C player albeit currently operating as an omnichannel player with a D2C insurance platform among the top 3. Our management team with more than a decade of experience across insurance & healthcare sectors has deep expertise and understanding of the ever-changing industry landscape, customer needs, and tech stack required to scale up the business. In less than a year, our team size grew from a mere 4 employees to more than 100 employees. With significant business traction and execution progress witnessed over the past few months, we believe that we are much closer to touching the unicorn benchmark than initially anticipated
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Culture
2.9
Career growth
2.1
Work-life
3.0
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