{"@context":"https://schema.org","@type":"JobPosting","title":"Claims Head","description":"

The Head – Claims will lead end-to-end Retail and Corporate Claims operations with a strong broker-first mindset. The role preferably requires prior experience in an insurance broking environment, managing multi-insurer portfolios and acting as the customer's primary advocate while ensuring policy and regulatory compliance.

Lead claims strategy across Retail (Health) and Corporate (GMC, GPA, GTL & GI) portfolios.
Establish broker-driven SOPs, escalation frameworks, and TAT benchmarks.
Oversee complex retail claims including repudiations, deductions, and grievance redressals.
Manage corporate employee benefit claims including large losses, ICU cases, and CXO-level escalations.
Negotiate corporate buffers, special approvals, and business-call settlements with insurers.
Act as the senior broker interface with insurers, TPAs, and key hospital networks.
Drive claims MIS, loss ratio analysis, ageing reports, and renewal-support insights.
Support cross-sell initiatives including OPD, top-ups, wellness, and AHC solutions.
Lead, mentor, and scale retail and corporate claims teams with clear KPIs and accountability

","datePosted":"2026-09-01T00:00:00.000Z","validThrough":"2026-10-31T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"15191277"},"url":"https://myjobb.ai/jobs/claims-head/15191277","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Livlong 365","logo":"https://img.naukimg.com/logo_images/groups/v1/mobile/274470.gif","sameAs":"https://livlong.com"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"Maharashtra","addressCountry":"India"}}]}