City Network Head

Role & responsibilities

• Build and manage the city's partner garage network by identifying, evaluating, and onboarding suitable garages based on demand and coverage requirements.
• Drive network expansion and ensure optimum territory coverage by identifying gaps and improving underperforming supply.
• Negotiate commercial terms with garage partners and ensure alignment with GoMechanic's operating model.
• Manage relationships with partner garages and act as the primary point of contact to build trust, engagement, and long-term partnerships.
• Conduct regular partner reviews covering performance, earnings, quality, and compliance, and resolve partner escalations effectively.
• Increase partner throughput and business contribution through effective account management and relationship building.
• Ensure partner garages consistently meet service quality, TAT, and SLA standards and take corrective actions wherever required.
• Coordinate with central operations teams for job allocation, capacity planning, and demand-supply balancing across the city.
• Monitor partner and city-level business performance, identify operational leakages, and take necessary actions to improve margins and profitability.
• Track key performance metrics including active partner count, network coverage, city revenue/GMV, partner retention, NPS, service quality, SLA adherence, and throughput per partner.
• Be comfortable working on-ground across the city and managing field operations effectively