City Manager

Role & responsibilities

• Setting and overseeing processes for luxury food and beverage and retail/store operations, especially in a high-growth environment.
• Drive sales performance across retail, online, delivery, and bulk / corporate order channels
• Maintain consistently high standards of customer experience across all stores
• Oversee inventory planning, stock replenishment, and product quality compliance
• regular store audits and ensure adherence to operational standards
• Lead, train, and manage store teams; oversee rostering, performance, and development
• Liaise with mall partners, vendors, and logistics providers
• Collaborate with internal teams on sales reporting, visual merchandising, and business reviews
• Project managing new store openings, including liaising with vendors, real estate partners, statutory authorities, recruiting and training.
• Maintaining and managing company assets and resources including- furniture, fittings, hardware, POS and relevant vendor relationships.
• Managing inventory levels across all stores and the regional warehouse via timely stock replenishments and requisitions along with a strict control over product shelf-life management
• Supporting store staff (on a need basis) in operations.
• Building best practices and SOPs so that new stores can be opened and scaled effectively
• Managing the fulfilment of eCommerce orders through the multiple digital properties of the brand.
• Driving in-store customer experience, maintaining and building in-store visual merchandising
• Maintaining and enhancing customer service across all channels of sales as per brand mandates.

Preferred candidate profile

• At least 7 years of experience in building and managing teams across multiple locations
• Strong written and verbal communication in English
• Ability to multitask and work independently on projects
• Good relationship-building capability
• Hospitality background preferred
• Outstanding knowledge of fine foods and service Demonstrates problem-solving ability