City Manager QC, Amazon NOW
Amazon Prime Video · Not specified · onsite · Posted 20d ago
About a minute. You'll make an account on the way through.
About this role
Description
The mission of Payment Risk Operations team is to keep Amazon stores safe and trustworthy by protecting Customer accounts from takeover and fraud. As a key pillar within the Customer Trust and Partner Support (CTPS) organization, we protect Customer trust without harming the Customer experience and leverage technology with high judgement human decisions to do this at scale.
Payment Risk Workforce Management team is looking to hire an RTA (Real Time Analyst). The RTA will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming non email and email volume, agent performance and publish assignment adherence reports.
Basic Qualifications
- 3+ years of employee and performance management experience
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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About Amazon Prime Video
Amazon Prime Video
350
employees
2006
20 years old
Seattle
United States
₹7L PA avg
Avg at Amazon Prime Video
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