City Lead - Warehouse Operations

Role & responsibilities

1. Dispatch & fulfilment: Make sure every confirmed order goes out complete, correct and on time. Track stock availability and flag shortages to central purchase before they break an order.

2. Returns & same-day QC: Get returns checked within 24 hours. Send damaged items for repair immediately and keep the damage log accurate.

3. Inventory integrity: Keep the right item in the right bin, with the system matching the shelf. Run stock counts, close out discrepancies and drive replenishment.

4. Your city, your customers: Resolve every ticket raised against an order from your warehouse, whether by the customer or by central support, rather than forwarding it.

5. Lead your floor team: Manage 3-5 warehouse staff across picking, packing, QC and dispatch.

6. Hold the thread: Coordinate with central support and central purchase, and chase anything that stalls between teams.

Preferred candidate profile

1. 1 to 3 years in warehouse, inventory or logistics (rental or ecommerce experience is a plus)

2. Able to lead a team of 3 to 5 and get work done through them

3. Comfortable with Excel and dashboards

4. Fluent in Hindi ,English and your city's local language

5. UG or PG graduates in any specialization